This new banking service model is already implemented in over 100 Interbank branches
Lima, Peru (PRWEB) May 10, 2014
Interbank is one of the main financial institutions in Peru. Since its foundation in 1897, the company has been actively expanding with a focus on high-quality customer service-centered policy. Interbank is currently serving more than 2 million customers.
On the premise "customer is a person and not a number", the need for changing customer service arose, where the new customer service would require a technological partner with the ability to offer a complete solution to the project's requirements. In this context, Interbank chose Wavetec (http://www.wavetec.com) as a technological ally for the implementation of a centralized system including the installation of customized kiosks, Donatello's digital signage solution for the announcements on LCD displays, and the eQ Portal application for complete management of the system and gathering of key performance indicators.
With a clear strategy to provide the brand with a human side and designed to improve customer relationship, Interbank proposed to make a radical change in its service areas. The main goal of this change was to build a new banking experience that brought together the company to its customers, in a collaborative and friendly environment that breaks the traditional view of the customers regarding banks. This new banking service model is already implemented in over 100 Interbank branches.
Wavetec is a multinational technology company based in Dubai that offers an ecosystem of solutions for the improvement of the service areas, meeting the company's needs in organizing the influx of people, guaranteeing a valuable engagement experience, and obtaining relevant measures for the decision-making process so as to improve business results.
The Wavetec Queue Management Systems, Digital Signage and Customer Feedback measurements are located in different regions with applications in various areas and industries like hospitals, retail and banks. Some examples of the technology can be found on the BCI Chile, Barclays, Emirates Airlines, Tesco, LIDL and Chilexpress.
To know more about this project, please visit the case study by clicking on the link below: