Ft. Lauderdale, Florida (PRWEB) May 09, 2014
Talk2Rep, an international leader in customer contact management, announces the hiring of Ike Ahmed as Vice President of Client Care and Strategy. Mr. Ahmed is a 20+ year customer relationship expert serving previously as Vice president of Customer Care and Corporate Sales for Harry and David and GM for The Goodyear Tire and Rubber Company managing consumer relations and contact centers. In these roles, Ike helped developed the customer management strategy, technology and operational logistics within these and several large organizations.
“Ike has a wealth of experience that ranges from building strong customer relationships and partner channels to executing a global sales strategy”, said Talk2Rep CEO, Jim Ryan. “Ike brings a wealth of customer contact and global call center experience and will be a great asset to the Talk2Rep,” said Ryan. “He further strengthens our executive team given his extensive background in sales, customer service and operations and his broad customer experiences will help Talk2Rep lead as a world class business process outsourcer.”
“I am impressed with Talk2Rep’s contact center solution deploying US, Nearshore and work at home representatives. This scalable and distributed model is the ideal solution for any teleservice or live chat initiative, said Ahmed. "I am honored to take on this new responsibility to help grow our client base worldwide”.