2014 Top Black Book Electronic Health Records (EHR) Systems Announces Kareo, Inc As Leading Vendor for Integrated EHR, Practice Management and Physician Billing Solutions

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Surveyed practice management, integrated EHR and doctor practice billing services users narrowed down an elite group of systems vendors across probing key performance indicators from a crowded field of over 20 complex software firms. As thousands of physician practices still scramble to select and implement records systems or exchange out original EHR choices, current adopters identify the firms that deliver on implementation success, reimbursement improvements, productivity, outcomes, meaningful use achievement, connectivity and crucial stimulus fund requirements.

Black Book Rankings, well known internationally for accurate, impartial customer satisfaction surveys in the multiple services and software industries, conducted a sweeping four-month user poll to determine the highest ranked Electronic Health Record and billing software systems for 2014. As part of a special research focus on implemented EHR users, Black Book reveals industry trends and announced those vendors with the highest scores in client experience.

"Revenue Cycle management and integrated EHR vendor loyalty among small practice EHR physician practices is on a significant upward trajectory,” said Doug Brown, Black Book's managing partner. "The EHR/practice billing vendor's abilities to meet the evolving demands of interoperability, networking, mobile devices, accountable care, patient accessibility, customization for specialty workflow, and reimbursement are the main factors that the replacement mentality and late adoption are turning course in solo and small practices."

Based on the aggregate client experience and customer satisfaction scores on eighteen key performance indicators, the top-ranked electronic health records and billing software and service vendors for 2014 is California-based Kareo, Inc. This is the second consecutive year Kareo, Inc. has ranked first among small physician practices in billing and integrated EHR in Black Book client surveys.

"High performing vendors have emerged from the pack as practice implementations succeed and fail, meaningful use attestations are reviewed, and users assess their vendor’s capabilities to meet their individual practice needs, particularly managed care reimbursement and ACO billing ," said Brown.

Black Book Rankings surveyed nearly 31,000 healthcare records professionals, physician practice administrators, and hospital leaders in the information technology arenas to provide EHR and practice billing system users, media, investors, quality minded vendors, and prospective buyers of practice software with a comprehensive comparison of the industry's top respected and performing vendors. Black Book Rankings employs detailed key performance indicators targeted at ensuring high product and service performance through comparing vendors from the customer experience.

For comprehensive research and ranking data on medical and surgical specialties, consult http://www.blackbookrankings.com for the latest customer experience results.

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Douglas Brown

Dr. Kevin Parker, Healthcare Research Director
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