RACK59 Releases Information on Smart Hands Vs. Remote Hands

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Understand the difference between Smart Hands and Remote Hands when working with your data center on your colocation needs.

Remote Hands
Remote Hands and Smart Hands in the data center are very helpful when we do not have anyone available to manage the task at hand.

Smart Hands vs. Remote Hands

There are a few things that a company needs to know when inquiring about Remote Hands and Smart Hands in a data center.

Remote Hands can include tasks like securing cabling, checking port numbers, observing or reporting indicators on equipment, basic observation of the environment, and server re-boots. These services are provided at no additional cost as part of a data center contract.

Something to remember when inquiring about Remote Hands is that these are all tasks that can be completed without a data centers’ onsite techs getting inside of the equipment. When an onsite data center tech has to actually get inside of a company’s equipment, it would be designated as Smart Hand services.

Smart Hands include more complex tasks than Remote Hands. These services include management of colocation equipment, setting up a firewall, media and supply management, complex cable configurations, equipment testing and troubleshooting, circuit testing, and rack and stack. Smart Hands are services that are normally billed by the hour.

It is important for a company to clarify what services fall under Remote Hands and which services fall under Smart Hands when speaking to a data center. A company does not want to have any surprises on their colocation bill.

Remote Hands and Smart Hands in a data center are very helpful to a company when no one, on their staff, is available to manage the task at hand. It could also be that the person that normally handles the tasks is out of town and an onsite tech is needed in a pinch. These are both reasons a company might want to take advantage of the experienced techs at a data center site.

A company always needs to make sure to clarify what Remote Hands services and Smart Hand services are and what is included in the data center contract.

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Margie Kachelmeyer
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