Global Exchange Group Announces Results of First Annual Client Satisfaction Survey

Company’s stellar results solidify leading market position.

  • Share on TwitterShare on FacebookShare on Google+Share on LinkedInShare on PinterestEmail a friend
With significant productivity improvement for our firm; a high degree of accuracy from Global Exchange, and an easy-to-use web portal with access to relevant data; our expectations have been exceeded." Frank Commons, Sheppard Mullin

Merchantville, NJ (PRWEB) May 16, 2014

Global Exchange Group, a division of Cambridge Mercantile Group and leading provider of international payment and automated payables solutions within law firms, is pleased to announce its first annual Client Satisfaction Survey results.

With a 98% survey response rate, the Global Exchange Group Client Satisfaction Survey conducted by Global Exchange during the month of March, polled a cross-section of the company’s law firm clients.

The survey mainly looked to gauge the actual time savings of, and overall satisfaction with, the Global Exchange service and product in a variety of areas, which included:

  • Entry of voucher information/check creation
  • Payment initiation to vendors
  • Record keeping/reporting
  • Communication with vendors

When asked about the overall Global Exchange experience, Nixon Peabody LLP, Assistant Controller, Karen Keegan, responded, “The Global Exchange staff is always helpful, friendly, efficient, and customer-focused. The service offered is very valuable to our firm, as it does save a lot of data entry time. Switching to Global Exchange from our manual process has been one of the best decisions we have ever made!”

On average, firms were able to save in upwards of 30 minutes to 3 hours per week on international payment tasks, such as entering voucher information, that were either never before automated or were handled by another vendor. Some firms stated the system allowed them to save more than10 hours per week.

Controller at Sheppard Mullin, Frank Commons, said about Global Exchange Group, “With significant productivity improvement for our firm; a high degree of accuracy from Global Exchange, and an easy-to-use web portal with access to relevant data, our expectations have been exceeded. Global Exchange has always been willing to adopt their workflow to our requirements.”

“We are beyond thrilled at the results of our first annual client satisfaction survey,” said Anthony Loiacono, Global Exchange’s President, Sales and Marketing. “Our account managers do a great job communicating with our clients and making sure we are meeting needs. It is great to know beyond that, we are truly producing tangible time-saving results for our clients; freeing them up for other tasks. We have been in business now for twenty years; what we do really does greatly affect the efficiency of our clients’ firms.”

For full Global Exchange Client Satisfaction Survey results, visit https://www.gexchange.com/pdf/survey20140513.pdf.

About Global Exchange Group
Global Exchange Group is a division of Cambridge Mercantile Corp (USA). Founded in 1994, Global Exchange is a leader in international payment solutions. Global Exchange understands that today’s global payment process is increasingly cumbersome, costly and time consuming. As a result, Global Exchange’s interchangeable solutions improve the time and cost to transfer funds internationally. Global Exchange possesses the ability to offer any size organization an invaluable alternative to their traditional bank or third-party relationship. For more information about Global Exchange, visit http://www.gexchange.com.
About Cambridge Mercantile Group
Since its inception in 1992, Cambridge Mercantile Group has grown to become a leading provider of global payments and currency risk management solutions. With more than 14,000 clients worldwide, Cambridge is among the largest bank-independent providers of hedging and risk management products, powered by technologies widely regarded as industry leading. Cambridge delivers a superior level of service to clients through extensive knowledge of foreign exchange and award-winning operational capabilities, supported by an experienced trading, account management and consultative sales team. With offices strategically located across the globe, including North America, Europe and Australia, Cambridge facilitates the secure movement of over $20 billion annually.

For more information, please contact:
Leah Parillo                            
Global Exchange Group                    
Phone: 518. 681. 7287                        
Email: lparillo(at)parilloprimemarketing(dot)com            

Danielle Crowe
Cambridge Mercantile Group
Phone: 416. 646. 6401 (ext. 2248)
Email: dcrowe(at)cambridgefx(dot)com


Contact