San Antonio, TX (PRWEB) May 20, 2014
Convergent, an industry leader in diversified business process outsourcing, customer care and receivables management, announced today the planned opening of its fifteenth customer care center in San Antonio, Texas. CEO Mike Meyer remarked, “Our business is all about people, so we put a lot of thought into picking new locations. We need locations where we can attract hard-working people who will succeed in our business. San Antonio has just such a workforce we can draw from, as well as a pro-business climate and minimal commute problems. We are very excited about the new center.”
The new center will be part of Convergent Outsourcing, which provides solutions that help client’s bridge relationships with customers through enhanced, unified communication. Convergent Outsourcing is one of the largest customer care providers in the United States, delivering customer contact outsourcing solutions to a wide customer base in a variety of industries. Convergent offers multi-channel platform solutions; voice, chat, e-mail and back office services that are compliant and continually measured for quality. Convergent offers clients a vast portfolio of technology solutions that enable strategic performance improvement at all stages of the customer life cycle. Convergent’s performance management program, CEScore, was recently recognized as a finalist during the ICMI Contact Center Expo in San Diego, California, for the award “Best use of Technology”.
The new facility will employ 400 and will be located in the Century Building on 410 NE Loop 410. San Antonio’s excellent workforce, top-notch training opportunities, and convenient transportation make it an ideal location for the next Convergent customer contact center.
Headquartered in Atlanta, Convergent is one of America’s largest business process outsourcing, customer care and receivables management companies, with fourteen domestic operating centers as well as a near shore facility. The company has more than sixty years of history serving a diverse industry customer base, including consumer contact outsourcing services, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction. For more information, visit the Convergent website at http://www.ConvergentUSA.com.