Hoboken, New Jersey (PRWEB) May 29, 2014
eMazzanti Technologies, IT support and computer consultant in the New York City Metro area, has been named the New York Managed Security Services Provider (MSSP) Partner of the Year 2014 by WatchGuard Technologies Northeast Territory team. WatchGuard is a network security industry leader. This is the fifth such award for eMazzanti.
Carl Mazzanti, CEO, eMazzanti Technologies stated. “We are proud to have the dedication and skill of our network security team honored with this award again. It’s quite an achievement.”
Data security breaches are frequent headlines in today’s news. eMazzanti has shown that current IT security threats can be dealt with effectively with the knowledge to develop an effective strategy. eMazzanti actively promotes IT security technology education at NYC Metro area events.
The WatchGuard MSSP Partner of the Year award is based on three key criteria: customer service, certification and sales.
Anticipation: eMazzanti’s New Standard in Customer Service
eMazzanti has established a higher level of customer service for WatchGuard customers by solving many problems before the customer is even aware.
For example, under the customer service area, eMazzanti has real-time monitoring of: customer satisfaction rating trends, open tickets, net change, open/close ratio, tickets resolved, and ticket trends. In addition, one or more techs are on call all night long to make sure customer networks are up and running, resolving issues before the customer knows about them.
RMA Automation: Building Customer Satisfaction and Loyalty
A significant benefit of eMazzanti being one of WatchGuard’s premier partners is the streamlined Return Materials Authorization (RMA) process. When a piece of WatchGuard gear goes down, customers no longer have to worry about justifying an RMA authorization, scheduling shipments, shipping the item or receiving it back again. All of this is handled directly by eMazzanti.
Certification: Proof of Expertise
Another key ingredient to being NYC Metro Area MSSP Partner of the Year is making sure all engineers and service personnel are properly WatchGuard trained and certified. Each of the eMazzanti service team is fully certified to diagnose and repair the depth and breadth of WatchGuard’s full line of network security solutions. This assures eMazzanti customers the highest level of support.
With today’s increasing IT security threats, businesses seeking to minimize the risks to sensitive customer and corporate data and thus protect their reputations and ongoing business viability can work with IT security consultants at eMazzanti Technologies to develop an effective IT security strategy.
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Since 1996, WatchGuard® Technologies, Inc. has been the advanced technology leader of business security solutions, providing mission-critical protection to hundreds of thousands of businesses worldwide. The WatchGuard family of wired and wireless unified threat management appliances, messaging, content security and SSL VPN remote access solutions provide Advanced Threat Protection (ATP), Data Loss Prevention (DLP), extensible network, application and data protection, as well as unparalleled network visibility, management and control. WatchGuard products are backed by WatchGuard LiveSecurity® Service, an innovative support, maintenance, and education program. WatchGuard is headquartered in Seattle and has offices serving North America, Europe, Asia Pacific, and Latin America. To learn more, visit http://www.watchguard.com.
About eMazzanti Technologies
eMazzanti Technologies’ team of trained, certified IT security experts provide 24×7 outsourced IT support to help ensure business productivity, address challenges of growth, cloud computing, mobility, critical business continuity and disaster recovery demands. The consultancy has special expertise in manufacturing, distribution, retail, financial, architectural, engineering, construction, government, educational, legal services, accounting, marketing communications, and healthcare market segments, while maintaining high customer satisfaction levels.
eMazzanti serves the Hoboken, NJ and NYC area markets as well as regional, national and international business support requirements. The IT firm is Microsoft’s 2012 Partner of the Year and on-going Gold Partner, Microsoft Northeast Region Partner of the Year, a four-time recipient of WatchGuard’s Partner of the Year and has achieved the Inc. 5000 list for the fourth year in a row. Download the free article: How to Select an IT Provider here. More than 400 companies trust their IT support needs to eMazzanti Technologies. For more information contact: Carl Mazzanti 201-360-4400 or emazzanti.net. Twitter: @emazzanti , Facebook: Facebook.com/emazzantitechnologies.