Flexpipe Systems Chooses Intelex to Boost Commitment to Quality

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Leading pipeline manufacturer and service provider grows quality processes with custom application.

Intelex is pleased to announce Flexpipe Systems is expanding its already impressive commitment to quality excellence by utilizing Intelex software. Flexpipe will be using Intelex’s Process Nonconformance (NCR), Audit Management and Monitoring and Measurement solutions to drive their quality performance.

In the market for a streamlined NCR solution, Flexpipe turned to Intelex. Intelex’s Process Nonconformance system allows Flexpipe to easily submit nonconformances and provides company-wide visibility into each nonconformance report and its impact. Flexpipe can also assign follow-up corrective and preventive action (CAPA) tasks to employees in response to a particular nonconformance report.

As providers of composite pipeline solutions to the global energy sector, quality is a high priority at Flexpipe. Flexpipe required a solution that could provide insight into customer satisfaction, which is an integral aspect of quality management. Intelex internally developed a custom application, known as Customer Net Promoter Score, using Application Builder to help Flexpipe manage this issue. With the Customer Net Promoter Score application, Flexpipe is able to cohesively manage feedback after an installation to ensure customers are satisfied, handle recommendations of services from clients, and review all areas of improvement.

“At Flexpipe we operate with the highest regard for safety and quality of work, and we are truly dedicated to providing our clients with exceptional products and services,” said Dane Lee Broussard, President of Flexpipe Systems. “Intelex’s custom application will be crucial to our quality management plans, as it allows us to monitor the quality of our services, eliminate preventable issues and continuously improve our quality processes.”

Flexpipe also maintains an internal Quality Management System that conforms to ISO 9001:2008. The division is dedicated to continuous improvement of the Quality Management System, ensuring that all employees understand, implement and sustain the system. All Flexpipe permanent facilities and mobilized teams use integrated quality control systems to ensure compliance with client specifications and industry standards.

“We’re honoured to develop a relationship with a business as committed to quality leadership as Flexpipe Systems,” said Mark Jaine, President and CEO of Intelex. “The folks at Flexpipe have really made quality stewardship their foremost accountability and at Intelex we are thrilled to be able to help them achieve those goals.”


About Flexpipe Systems Inc.: Flexpipe Systems, a division of ShawCor Ltd., is a market leader in composite pipeline technology. Flexpipe Systems manufactures and sells spoolable composite pipeline systems used in applications where a corrosion-resistant, high-pressure pipeline is required. Flexpipe Systems manufactures four product lines, FlexPipe Linepipe, FlexPipe Linepipe High Temperature, FlexCord Linepipe and FlexCord Linepipe Anti-buoyant. All products are based on a three-layer principle which include a high density polyethylene (HDPE) liner, a helically wound fiberglass or galvanized steel reinforcement layer and an external HDPE jacket. Over 20,000 kilometers of Flexpipe Systems' patented pipeline technology and 90,000 fittings have been installed throughout North America, Latin America, the Middle East and Australia. For more information, visit http://www.flexpipesystems.com.

About Intelex: With more than 850 clients and 750,000 users, Intelex Technologies Inc. is a global leader in environment, health, safety (EHS) and quality management software. Intelex works with dozens of clients in the oil and gas sector including Pioneer Energy Services, Versabar, Welded Tube and more. Since 1992 its scalable, web-based platform and applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards (e.g. ISO 9001, ISO 14001 and OHSAS 18001) and regulatory requirements. Intelex is one of Canada’s most highly awarded and fastest-growing tech companies and has been named one of the Best Managed Companies in Canada, one of the fastest growing companies in PROFIT Magazine, as well as one of the country’s top employers by Aon Hewitt and Best Small and Medium Employers. For more information, visit http://www.intelex.com.

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Nicola D'Cunha
Intelex Technologies
+1 (416) 599-6009 Ext: 347
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