Go-lives are critical junctures for Epic customers; success depends on having a high level of immediate on-the-floor support.
Lenexa, KS (PRWEB) May 19, 2014
Sagacious Consultants, the premier full-service Epic consulting company, has launched a new service, Sagacious Go-Live Success, to provide comprehensive floor support and coordination to customers who are going live, upgrading, or rolling out new Epic functionality.
Go-lives are critical junctures for Epic customers; success depends on having a high level of immediate on-the-floor support. During a major go-live in a hospital, typically thousands of users, from physicians to registration staff, are adopting new functionality and adapting to new workflows. As users adjust to the transition, hospital efficiency often drops—and even patient volumes may decrease. With effective planning, training, and go-live support, hospitals can offset the loss of efficiency.
“We created Sagacious Go-Live Success to help customers at the most critical time in their implementation and optimization projects,” said Kyle Adams, CPA – President. “All of our consultants are Epic-certified, and have experience supporting countless go-lives. Our advanced knowledge of workflows and configurations and our unique business model enable us to provide a high level of support at half the price of competitors.”
Sagacious Go-Live Success includes three levels of support:
- Floor support leads direct floor support, triage issues, and escalate issues appropriately. These full-time, Epic-certified consultants know the most common end user issues, and can advise the floor support on the best course of action.
- Floor support staff coach end users and identify issues side-by-side, enabling them to carry on with their jobs. They can help formulate a mitigation plan, and notify the command center of high priority issues. All staff have go-live experience, and are vetted by Sagacious.
- Go-live planning, including go-live, command center, and helpdesk coordination, helps ensure customers are adequately staffed. A project manager and project coordinator work together to coordinate resources for all aspects of go-live.
Sagacious Go-Live Success is the ninth service line Sagacious Consultants has added to its offering of staff augmentation and strategic services. Sagacious’ solutions are aimed at increasing revenue, improving end user satisfaction, and improving data and analytics.
About Sagacious Consultants
Sagacious Consultants, established 2009 in Madison, Wis., ranks as the top EMR service vendor, according to the 2013 Best in KLAS Awards: Software & Services Report. Now based in Lenexa, Kan., Sagacious Consultants is the premier full-service Epic consulting firm, consisting of 97% former Epic employees. Named one of Modern Healthcare’s “2013 Best Places to Work in Healthcare,” Sagacious employs over 150 full-time employees in 35 states, and has provided consulting services to over 80 healthcare organizations. Clients range from large multi-hospital networks to academic institutions, pediatric hospitals, and local community clinics. To learn more about Sagacious Consultants’ services, visit SagaciousConsultants.com or call 1-855-532-6200.