Cary, NC (PRWEB) May 27, 2014
The Customer Experience Center placed in the Top 10 in the Top 100 Call Center award for 2013 from BenchmarkPortal. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
“Our people, our technology, our training, and our dedication are all focused on our clients’ customers,” remarked Don McCormick, Director, Customer Experience Management. “We strive to create a customer experience that will benefit our clients’ reputations through word of mouth and ultimately their bottom line.”
Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers who are achieving superior results both in financial and qualitative terms.
The Top 100 contest grouped submissions into three categories according to size for this awards program. Each center was compared from a wide variety of industries and assigned numerical ratings. As a result, the TrialCard Customer Experience Center was determined to be Top 10 in North America.
“TrialCard Customer Experience Center’s placement among the Top 100 Call Centers is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance,” said Bruce Belfiore, CEO, Benchmark Portal
Experience Matters. Located in Cary, NC, Google’s “Digital Capital of North Carolina”, the TrialCard Customer Experience Center conducts over 3000 healthcare-focused customer contacts each day. Over the past 10 years, TrialCard has managed the customer experience for 3200 programs. Healthcare-trained Customer Experience Specialists enhance your brand’s reputation by delivering exceptional customer service at a Certified Center of Excellence.
TrialCard Incorporated provides a comprehensive portfolio of solutions in Customer Experience Management, Patient Access Resources, Pharmacy Services, Pulse Analytics, and Reimbursement Support Hub Resources for the life-cycle of pharmaceutical brands. Since opening its doors in 2001, TrialCard has been awarded nine patents related to the processing and marketing of patient access programs. TrialCard is the largest provider of patient access programs in the industry, processing over $1 billion in patient benefits per year to help brand manufactures achieve their goals with prescribers, patients, and pharmacists.
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, provid¬ing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit http://www.BenchmarkPortal.com.