Each time I attend a CCNG event I leave with a list of new ideas to consider implementing that may enhance the level of service we provide...
Fort Worth, Texas (PRWEB) May 15, 2014
CCNG International Inc. is pleased to announce the next June event of the 2014 Improving the Customer Experience event series hosted by CCNG member Elevate at their contact center located at 4150 International Plaza, Suite 300, Tower 1, Fort Worth, TX on June 5th.
The CCNG events bring together industry professionals looking to identify strategies and best practices for customer service, contact center and customer experience management. Events this year are focused on customer experience improvements in five key areas:
Call Center / Contact Center
Social Media / Social Care
Customer Feedback and Satisfaction
Self Service and Support
Customer Loyalty and Rewards
The 2014 CCNG events began February 27th with member host Thompson Creek Window Company / Closet America contact center operation in Baltimore, MD followed by the March 13th event in Charlotte, NC hosted by member Family Dollar. The CCNG April events included host Coca-Cola in Tampa, FL and in Phoenix, AZ hosted by Toyota Financial Services. The May CCNG events included hosts Kohl’s in greater Milwaukee WI, JP Morgan Chase in Columbus OH and Ossur Americas in Irvine, CA.
“CCNG got its start in the greater Dallas / Fort Worth area in the early 1990’s so it is always exciting to see long time members representing diverse contact center operations such as JC Penny, Telvista and McKesson.“ says David Hadobas, President and CEO of CCNG International Inc. “We are excited to bring our new agenda to Fort Worth and have this event hosted by Elevate right in our back yard!”
This year CCNG events are focused on improving the overall customer experience. Attendees will gain valuable insights and perspectives from a wide range of industries including retail, travel, financial services, public utility, telecom, insurance, healthcare, BPO, and many more.
CCNG event attendees share their thoughts about participating:
“Each time I attend a CCNG event I leave with a list of new ideas to consider implementing that may enhance the level of service we provide to our members (customers) and our employees. The opportunity to interact with and bounce ideas off of other professionals in the contact center industry is extremely beneficial. The contacts I make at each CCNG event often times carry over well beyond that one day and grow into further relationships.” Jim Lavery, Vice President Contact Center Operations, Desert Schools Federal Credit Union.
“The value in participating comes from sharing best practices and hearing different perspectives on how to address obstacles that can arise in a call center. I left the day with themes on how we could think differently based on some of the discussion with the other attendees.” Kim Abramshe, Retail Investment Services, Group Manager, T. Rowe Price.
“We are so proud to be a partner of CCNG…their team has created a unique environment where industry professionals can both network with peers but also spend a day discussing best practices and industry developments with others that are tasked with the similar responsibilities. Most professional organizations do one or the other, but rarely both.” Chad Delligatti, President, InnoSource.
The June event in Fort Worth, TX will feature a morning member presentations from Darren Ford, President, ProCulture Consulting, Tamara Schorer, VP Development and Performance, Working Solutions and host April Sealy, VP Operations, Elevate. Following morning presentations will be the Open Town Hall all-attendee group discussion led by our host and the sponsoring CCNG partners Avaya, Five9 Inc. and Valor Global Services. After a networking break will be thought leadership “talks” from all sponsoring partners followed by small group sessions and a site tour. A very engaging day full of insights, experience, peer perspectives and networking!
For details on how to attend this event and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.
View program details at http://www.CCNG.com.
CCNG International Inc.
Founded in 1992, CCNG International Inc.
CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:
- Connect for networking and sharing best practices
- Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.
- Share their experience and ideas contributing to the valuable discussion
All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network. For more information about the CCNG Member Network and to gain access, please visit the CCNG web site. “Like” us on Facebook and follow us on Twitter @CCNGNetwork.
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