Document Technologies of Arizona Gears Up to Offer Avaya Contact Center Select

Midsized businesses can improve the customer experience by interacting with customers in their chosen manner.

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We’re excited to offer this new contact center solution to our clients. Many of the midsize businesses we work with want to offer the same customer experience as large enterprises – and they can achieve it with Avaya IP Office ...

Phoenix, Arizona (PRWEB) May 17, 2014

Document Technologies of Arizona is gearing up to offer the latest innovation in business contact center solutions by Avaya. The second contact center solution introduced this year for Avaya IP Office, Avaya Contact Center Select offers multichannel support via voice, email, web chat, SMS, and fax for 30-250 agents.

Document Technologies of Arizona is an Avaya Authorized Partner with account managers and technicians who specialize in the implementation and customization of the Avaya IP Office suite of products. Jason Parks, President of Sales, says, “We’re excited to offer this new contact center solution to our clients. Many of the midsize businesses we work with want to offer the same customer experience as large enterprises – and they can achieve it with Avaya IP Office and Avaya Contact Center Select.”

"Customers' needs and expectations don’t change simply because of the size of a business. Many midsize companies have the same customer experience aspirations as large enterprises, but with limited resources. Avaya Contact Center Select and Avaya IP Office Contact Center provide the multichannel capabilities, simplicity and affordability they need in a set of solutions built just for them," said Mark de la Vega, Vice President, Contact Center Solutions, Avaya.

Avaya Contact Center Select will be available to midsize businesses by June 2014.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information, please visit http://www.avaya.com.

About Document Technologies of Arizona
Document Technologies of Arizona is a leading office technologies firm dedicated to providing state of the art technology, equipment, and customer service to Arizona businesses. The company is responsible for maximizing the use and effectiveness of office technology equipment and software including copiers, printers, networks, phone systems, document management software, IT services and more. Document Technologies of Arizona consists of leading office technology employees and technicians focused on providing the best products, technologies, and service to their clients. Visit http://www.DocTechAZ.com.


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  • Brianna Diekelman
    Tactical Business Marketing
    +1 (602) 697-2209
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