StoredTech has a most unique and commendable approach to servicing their IT clients.
Glens Falls, NY (PRWEB) May 20, 2014
Stored Technology Solutions Inc. (StoredTech), the area’s leading provider of IT managed services, announced today the relocation of their corporate headquarters to a newly renovated facility at 543 Queensbury Avenue.
The new 10,000SF facility will serve as the company’s corporate offices and will include StoredTech’s equipment warehouse, staging and test lab environments. This announcement comes after an impressive year of perpetual growth for the company who nearly doubled its staff since early 2013 and expanded its geographic reach and service offerings by opening offices in Malone, Saratoga Springs, Plattsburg and New Jersey while further enhancing its portfolio through the strategic acquisition of YourTechSource, a full service computer repair and maintenance company. The company reports that sales were up over 110% in 2013 over 2012 and that 2014 is on-track to be up over 250% by year-end.
StoredTech’s founder and president, Mark Shaw says that the new office space will feature an open, collaborative environment and wide-open workspace to further support the company’s team-centric philosophy whereby everyone in the organization, regardless of their role or title, is focused on the same goals. This top-down focus allows StoredTech to service clients in the most effective ways possible.
The open environment is also meant to encourage and inspire staff to think creatively and act collaboratively. “In order to remain successful in our business, we need to be constantly expanding our knowledge and learning to do business in different ways and with different, inventive ways of thinking,” says Shaw. “Methodology can always be improved. My goal with our new space is to ensure that employees are in an environment that allows them to gain knowledge and new thought-processes from those around them, thus making our team and talent even stronger - and delivering the benefit of that expanded knowledge to those who we serve.”
StotedTech’s clients reap the benefits of this collaborative knowledge-share philosophy and the customer service methodology that goes along with it. “StoredTech has a most unique and commendable approach to servicing their IT clients,“ says Matthew Fuller Esq., Attorney and Partner at Meyer & Fuller, PLLC in Lake George, a StoredTech customer. “The company has adopted a proactive approach whereby a Customer Service Engineer is dedicated to performing regular customer outreach just to determine if I have any needs. It’s so refreshing to see a service vendor “checking in” with their clients rather than the only interaction occurring when I need to contact them with a service issue. In addition, if I do need to request service, calls are not front-ended by a Reception person but instead, are answered directly by those who can provide me with the most immediate support. I’m happy to be a StoredTech customer.”
Courtney Shaler Smith, Executive Director of Habitat for Humanity of Northern Saratoga, Warren, and Washington Counties also commented on StoredTech’s thorough approach to servicing their clients’ needs stating that, “StoredTech worked with us from A to Z, from getting us setup with our first server to taking the time to work through all of the steps slowly with us and making sure we were comfortable with the results and were getting exactly what we wanted.”
The company indicates that in addition to expanding their team and their office space, they are currently evaluating a number of acquisition targets and are always seeking strong, similar business types that will allow them to further expand by gaining knowledge and learning how to “do IT business in different ways”. “Every acquisition is a share of talent pools and methodology,” says Shaw. “The key indicator that we look for in an acquisition partner is intellectual capital. If a potential partner meets our core competencies and the leadership and team are a good fit culturally, and if the business goals can align, they are certainly someone we may want to consider partnering with.”
About Stored Technology Solutions
Stored Technology Solutions, Inc. (StoredTech) is the area’s leading IT Managed Service Provider and offers a comprehensive portfolio of voice, data, and video services and equipment. Specializing in integrated solutions to help businesses take advantage of the newest technologies available in the ever-changing telecommunications and information technology landscape. StoredTech deploys only the highest quality products and services available in the marketplace today. The firm assists businesses with everything from telephone systems, to telephone and computer networks, to cabling, to video surveillance, to consulting and network design. The experienced associates at StoredTech bring over 50 years of industry experience and are ready to assist businesses with all phases of planning, designing, budgeting, installing, and maintaining of communications and technology infrastructure while allowing scalability to adapt and grow as business needs change over time.