The vital information required for an accurate quote can now be uploaded directly at night or over a weekend, whenever it’s convenient for the technology partner.
Hollywood, FL (PRWEB) May 20, 2014
Firefly Design Group (FDG), a premier consulting and engineering firm in the custom electronics industry (and a division of One Firefly LLC), today announced the launch of their new online project submission tool to increase the efficiency of communication and project management for home and commercial technology professionals. Accessible remotely from any location and available for both new and existing industry partners, the FDG Estimate Tool provides a simple-to-use template questionnaire. Custom integrators can more easily upload the information necessary for an accurate engineering quote, which FDG now guarantees within 24 hours of receipt.
“Receiving accurate information is crucial for every aspect of our process, starting with project quoting,” noted Mike Harrell, Head of Engineering for Firefly Design Group. “We took the better part of a year to test, refine and implement this tool before making it available to new and established clients. The vital information required for an accurate quote can now be uploaded directly at night or over a weekend, whenever it’s convenient for the technology partner. Our clients have very busy schedules, so it was important to create a tool that is easy to use and would speed up the time between their requests to receiving an actual quote for services.”
The Firefly Design Group immediately established a reputation for innovation when it was founded in 2007. Prior to the implementation of the online project submission tool, project intake involved a combination of efforts from both sales and engineering, increasing the chance of redundant requests and inaccurate service requirements (resulting in lost time for the client awaiting an estimate). The new streamlined process will be most immediately apparent to established integration partners, who can now start the quote process on any day at any time without having to queue their sales representative.
“We are always seeking ways to improve our process to allow for a better client experience,” said Ron Callis, CEO of One Firefly, LLC. “The new online project submission tool enables our valued clients to define their desired design and engineering service requests. The tool then collects all relevant data related to the project in order to ensure an accurate quote is produced by our engineering team within 24 hours of receipt. Our team is now receiving all the information directly from the prospect, rather than an interpretation by our sales team. We have significantly increased the speed and accuracy of our quoting process which will benefit our clients located around the world.”
About One Firefly LLC
One Firefly, LLC is the parent company to four business units, each offering a unique selection of services for the custom electronics industry. Firefly Design Group is the leading design, engineering and consulting firm specializing within the integrated building technology space. Firefly Programming is a full service control system programming company specializing in Crestron and Lutron technology solutions. Firefly Creative is a full service marketing and public relations agency that caters to the custom electronics industry’s member contractors and manufacturers. Firefly Global is the channel manager for IMAX Private Theatre™ Certified Technology Partners in North and South America. One Firefly, LLC is based in Hollywood/Fort Lauderdale, Florida with additional offices in New York, Seattle and Mexico and has been operating since 2007.