Atlanta, GA (PRWEB) May 21, 2014
Presence Technology, a worldwide leader in Contact Center Solutions, announced today they will be a sponsor at the upcoming 15th Annual Call Center Week Conference & Expo at Mandalay Bay Resort & Casino in Las Vegas, Nevada. Produced by IQPC, the event runs June 9-13, 2014 and brings together call center leaders and gurus for a week of knowledge-sharing and networking.
“We are very excited to be a first time participant of the industry’s largest event. Call Center Week affords us the opportunity to engage with businesses that are looking to maximize productivity within their contact center and improve ROI,” said Mike Mandato, Presence Technology Executive Vice President for North America. “The Presence solution is one of the best kept secrets in the industry today…it’s time to show businesses what we can do! Our solution is flexible, yet cost-effective, and allows our clients to save money by minimizing the need for costly equipment purchases or upgrades.”
Presence Technology representatives will be on-site at booth #20 to demonstrate their Web Agent module (powered by WebRTC). Built on a modular platform, the Presence suite is designed to work as a standalone solution or in tandem with an existing PBX system to simplify communications between businesses and their customers. The Presence solution can be implemented quickly and seamlessly integrates within a company’s existing applications and infrastructure.
About the 15th Annual Call Center Week Conference and Expo
Through compelling case studies, site tours, presentations by industry leaders, networking sessions and an expo hall full of product/service providers, Call Center Week Conference and Expo is designed to help those aligned with the contact center improve performance by better managing people and resources, improving operations, and properly selecting and implementing technology. For more information, please visit http://www.callcenterweek.com.
About PRESENCE TECHNOLOGY
Presence Technology is a leading provider of multi-channel contact center solutions. Presence software enables contact centers to optimize resources and increase efficiency within the communication process with their customers. Their award winning software solutions are consistently recognized for quality and innovation, most recently receiving the “Visionary” 2013 Gartner Magic Quadrant for CRM Web Customer Service Applications. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe, and Africa supporting their efforts around the world.
For more information visit http://www.Presenceco.com.
IQPC produces 1,500 global events that are custom-tailored to the unique needs of business executives. Founded in 1973, IQPC leverages an office network that spans six continents and a wealth of intellectual capital to provide an unparalleled portfolio of conferences and seminars. For more information, please visit http://www.iqpc.com.