C2C Resources Releases 5 Tips for More Effective Business Debt Collection

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As a leading commercial collection agency, C2C Resources recently released five top tips for making more effective collection calls when dealing with customers who are past-due on their bill.

business debt collection

Making in-house collection calls often are placed last on the “to-do list”. C2C Resources provides top tips to make the calling process easier.

As a leader in the industry, we want to help [companies] not be afraid of receiving the money they deserve.

C2C Resources, a business debt collection agency, announced today that they have released the top five tips for maximizing recovery of accounts turned over for collection when doing in-house collecting calls.

Todd Tinkler, President of C2C Resources, believes that providing companies with the tools to manage their debt is essential because the need for debt collection can occur to any business, especially in a struggling national economy.

“Debt collection is challenging,” explained Tinkler. “Getting on the phone with a past-due customer will be uncomfortable for businesses planning on taking on the calls in-house. As a leader in the industry, we want to help them to not be afraid of receiving the money they deserve. With our help they can achieve greater success and confidence.”

Below are highlights from the released top tips for making more effective business debt collection calls. For the full blog post with the entirety of all five tips, visit: http://www.c2cresourcesblog.com.

1.    Confidence is Key.
When tackling an in-house business debt collection call, you need to appear more confident and authoritative on the phone, even when you may not be. Your mental state during the call has a strong impact on the communication between you and the debtor.

2.    Speak Professionally.
Follow best practices for phone etiquette. The tone, pitch, speed and inflection of your speech will have a lasting effect with the debtor for this call and future communication.

3.    Keep Debtor Contact Information Up-To-Date.
When planning on making in-house business debt collection calls, always track all of the communication with the client. It will allow your business to more effectively track the communication efforts with the client and nurture the client to pay their past-due invoice.
C2C Resource’s offers a free web-based accounts receivable management system, Profit Maximizer, which helps minimize bad debt and maximize your profit.

4.    Ask Open-Ended Questions.
By asking open-ended questions, you can learn more about the debtor’s situation. Always first confirm that your information is correct and the company has truly not paid their debt.
The goal of the collection call is to ask questions that provide the information you need so you can show the debtor a way in which their company can pay the debt. The older the debt becomes, the less collectible it will be.

5.    Finalize Before Hanging Up.
Verbally confirm with the debtor a summary of what was discussed on the phone. Include these items before ending the call:

  •     How the payment will be made
  •     When the payment will be made
  •     Who the payment will be coming from
  •     Your address, account information, or any details the debtor would need to make the payment
  •     What forms will be emailed, faxed, mailed, etc. to complete the payment
  •     How it will be communicated that the payment will be made
  •     When the caller can call back if no communication occurs

About C2C Resources:
C2C Resources is a global Commercial Debt Collection agency headquartered in Atlanta, Georgia. The company collects commercial debt on behalf of their over 20,000 clients and is considered one of the top agencies in the country. The executive team at C2C brings more than 60 years of experience helping businesses collect their accounts receivable.

C2C’s powerful combination of Profit Maximizer, InfoMax Collection System, and Legal Forwarding Edge, can help your company be more effective with your own in-house collecting and maximize recovery of accounts turned over for collection.

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Trey Cefalu
since: 11/2011
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