Ethoca Wins Best Chargeback Management Program Award at CNP Expo in Orlando, FL

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Flagship Ethoca Alerts Service Recognized for Helping Ecommerce Merchants Eliminate the Costly Impact of Chargebacks

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Ethoca, the industry standard for collaboration-based technology solutions that help card issuers and online merchants increase card acceptance and stop ecommerce fraud, today announced that its Ethoca Alerts service has been selected Best Chargeback Management Program at the CNP Awards. The CNP Award Program is part of CNP Expo, a leading ecommerce payments and security exhibition that wraps up today in Orlando, Florida.

The Ethoca Alerts service was selected as the Judges Choice winner in the Best Chargeback Management Program category. The judging panel, which includes risk management and security experts from StubHub, Tiffany & Co. and Walt Disney Parks and Resorts, selected Ethoca’s service based on its proven effectiveness in helping merchants eliminate the costly and disruptive impact of chargebacks on ecommerce. In 2013, the Ethoca Alerts service helped ecommerce merchants and card issuers prevent more than 275,000 chargebacks.

Over the past three years, Ethoca has become widely recognized for building a collaboration-based network that closes the fraud intelligence gap between card issuers and merchants. Through the company’s unprecedented Ethoca Alerts service, ecommerce merchants can now directly benefit from card issuers’ cardholder-confirmed fraud intelligence. For the first time, ecommerce merchants and online businesses can take immediate action to stop fraud that has already been confirmed by Ethoca’s global network of card issuers and avoid the costly chargeback process. In turn, card issuers improve the customer experience for their cardholders, increase transaction income and reduce chargeback processing expenses.

“We are tremendously grateful to the judging panel of the CNP Awards and thrilled to win this prestigious award,” said Julie Fergerson, SVP, Industry Solutions, Ethoca. “This is further validation that Ethoca Alerts is proven effective in preventing chargebacks at the source – the card issuing bank. At the end of the day, our customers want to make ecommerce simply about more commerce, more acceptance and an exceptional customer experience. Fraud and chargebacks disrupt the entire ecommerce ecosystem and prevent acceptance – Ethoca Alerts is taking that disruption away so merchants can focus on simply transacting with their customers.”

About Ethoca – Ethoca is the leading, global provider of collaboration-based technology that enables card issuers, ecommerce merchants and online businesses to increase card acceptance, stop more fraud, recover lost revenue and eliminate chargebacks. Through the Ethoca Network – the first and only of its kind in the industry – we are closing the information gap between card issuers and merchants. This unique capability makes fraud intelligence and card acceptance insight available and actionable in real time. Our suite of services delivers significant revenue growth and cost saving opportunities to our card issuer and merchant customers around the world. Nine of the top ten ecommerce brands, three of the top four U.S. card issuers, two of the top five UK card issuers and more than 1,100 ecommerce businesses around the world rely on Ethoca solutions and the network that powers them. To find out more, please visit us online at


Keith Briscoe
Chief Marketing Officer, Ethoca
Direct: +1.416.628.5052
Mobile: +1.416.312.8105

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Keith Briscoe
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