OTRS Group and baramundi software AG release joint API

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OTRS Group, the world’s leading provider of cloud-based and on-premise solutions for service desk management, has announced, together with its partner, the client and server management software provider baramundi software AG, the release of a joint API. This new collaboration combines service desk and client management and offers official OTRS baramundi Connector pre-configured mapping and automatic actualisations.

Network management software producer OTRS Group's COO Christopher Kuhn

Christopher Kuhn, COO of OTRS Group

The combined features of this new API is helpful when software and hardware information, cataloged by the client management software baramundi, need to be accessed and updated in the Configuration Management Database (CMDB) of OTRS.

The OTRS baramundi Connector offers an integration of the Open Source helpdesk software "OTRS Help Desk" and the Open Source IT Service Management software "OTRS::ITSM" to the baramundi Management Suite.

Christopher Kuhn, COO of OTRS Group, says: "The combined features of this new API is helpful when software and hardware information, cataloged by the client management software baramundi, need to be accessed and updated in the Configuration Management Database (CMDB) of OTRS in order to execute professional Incident, Problem and Request Fullfillment Management with the Open Source Service Management solution or Service Relationship Management."

OTRS Help Desk complements its Service Management with an excellent inventory tool, with automatic vulnerability management. The OTRS baramundi Connector is part of the current baramundi release "bMS 2014" and can be easily added to the latest Open Source Helpdesk and IT Service Management software OTRS, starting from version 3.2 as a charged module.

On basis of the OTRS Generic Interface framework, the new API offers the following core features:

  •     Clear interface that’s easy to navigate
  •     API comes pre-configured with mapping data (provided by baramundi client management software)
  •     Seamless integration with standard definitions of OTRS Configuration Items (CIs)
  •     Existing links between clients, CIs or tickets in baramundi can be transfered into OTRS.
  •     Updates from baramundi are automatically updated to OTRS.
  •     Frequency of these data updates can be defined by the user.

Kuhn concludes: "With the integration of baramundi, users can now access the proven OTRS Help Desk software to answer and manage their customer requests and incident reports more efficiently and transparently."

Find out more about the release and learn how the OTRS baramundi Connector works by contacting sales(at)otrs(dot)com.

About OTRS Group

OTRS Group is the vendor and world’s leading provider of the open source OTRS Service Management suite, including the cloudbased Managed OTRS solution as well as the OTRS Help Desk software and the ITIL® V3 compliant IT Service Management software OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia, and Mexico, OTRS Group offers Managed Services as well as trainings, service support, consulting, and software development to businesses that want to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Siemens, and Nokia as well as 130,000 other organizations worldwide. OTRS is available in 33 languages, offers an associated iPhone app, and is used by 60 percent of DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

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Josephine Günther
OTRS AG
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