Stamford, CT (PRWEB) May 28, 2014
Leading provider of natural language self-service and revenue generation technology, Creative Virtual is excited to announce that a top telecommunications provider is now live with V-Person technology. Developed to accommodate responsive design, this system is deployed across web and tablet devices.
“Responsive design helps companies support multiple platforms at a lower cost and we are excited to be at the forefront of this trend,” Richard Simons, CEO, Creative Virtual USA said. “We hear lots of companies talking about moving to responsive and adaptive design and it’s exciting to be delivering this in one of our implementations.”
Creative Virtual offers solutions that enable customers to talk, type and tap to get consistent personalized answers to help users self-serve and generate revenue in any channel. V-Person offers a multi-modal interface with speech-to-text natural language processing built in. V-Portal™, our knowledge management system provides a combination of structures for products/services/channels, natural language tools, graphical Dtree editor, integration tools, release management, workflow and provides real-time Voice-of-the-Customer reporting.
About Creative Virtual
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organizations like HSBC, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, Renault and National Rail Enquiries rely on our technology to optimize their customer support, sales, marketing and call center teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.
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