Seattle, Washington (PRWEB) May 28, 2014
As a nationwide provider of call center services with US-based agents, Sound Telecom has composed an article called “How a HIPAA Compliant Call Center Delivers Healthcare Solutions.” The piece delves into all the different features a good medical call center has available to clients in the healthcare industry, many of which are not normally fully utilized to their greatest advantage.
Before the article describes all the different features and programs, it stresses the importance of medical professionals understanding their own objectives, challenges, and clients in order to create a successful program. It also gives examples of several of the many types of healthcare workers that stand to benefit from unified telecom outsourcing. Finally, the last bit of housekeeping before getting into the meat of the article explains the importance of HIPAA and HITECH compliance in every aspect of the medical call center and all of its operational angles.
Over a dozen different features are then outlined within the article as each one touches on highlights and specific medical applications. According to the text, a few of the different programs a good healthcare telecom outsourcing partner should have available is online appointment scheduling software, outbound public relations campaigns, patient satisfaction surveys, event registration, disaster recovery initiatives, and of course, medical answering services. The author, Andrew Tillery, makes sure to point out that even though each medical call center tool is very useful on its own, the possibility exists to piece all of them together to create a comprehensive telecom healthcare solution.
When asked what the driving force behind the creation of his article was, Tillery responded, “A lot of medical professionals who think about how a call center can be of use to them might not be able to list much past answering services. This article was constructed to help people involved with healthcare to become more familiar with all of the different tools they have at their disposal when they team up with a great HIPAA compliant call center. A full service medical telecom outsourcing partner is often wildly beneficial for those in the healthcare industry.”
To read the full article, please view it here:
How a HIPAA Compliant Call Center Delivers Healthcare Solutions.
About Sound Telecom
Sound Telecom is a leading nationwide provider of 24-hour Telephone Answering Services, Contact Center Solutions and Cloud-based Phone Systems professionally serving customers since 1986 with USA based agents. For more information, please visit: http://www.sound-tele.com.
Michael LaBaw, President