Vodien Ramps Up their Customer Service with SuperSupport Escalation

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Vodien Internet Solutions, a leading Singapore-based web hosting provider assists customers through their SuperSupport service, and introduces key innovations to ensure support levels.

As part of their ongoing vision to be Asia’s top web hosting provider, Vodien heavily invests in providing innovative technology, user-friendly tools and support that their customers need.

Vodien customers can expect a better and more personalized support for their web hosting accounts. Vodien already guarantees their SuperSupport service 24x7, and now customers can expect even more from the web hosting company.

With SuperSupport, customers have two main options where they can easily reach a customer support representative. First, they can submit an online ticket or send an email detailing their issues at support(at)vodien(dot)com. Second, they can call +6562886264 (press 2 for Support) to connect with a customer service representative for urgent assistance and resolutions for their technical issues.

With the growth in their popularity, Vodien has subsequently also expanded their customer support department to provide more resources for their customers. In addition, all customer support personnel are required to go through a comprehensive training programme. That way, customers can expect faster response times and resolutions.

As part of their ongoing vision to be Asia’s top web hosting provider, Vodien heavily invests in providing innovative technology, user-friendly tools and support that their customers need.

About Vodien

Vodien Internet Solutions is Asia’s first-class web hosting provider in Singapore. Since 2002, they have provided outstanding customer support in more than 30 countries worldwide for different services such as basic, enterprise, cloud and VPN hosting. For more information, check out Vodien at http://www.vodien.com.

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Fred Goh

Fred Goh
@vodien
since: 07/2009
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