National Call Center Releases Definitive Article on Virtual Receptionist Services

Share Article

Sound Telecom, a nationwide provider of telephone answering services, call center solutions, and cloud-based phone systems, has published a comprehensive document that defines the concept of a Virtual Receptionist and explains how businesses are able to benefit by making them part of the team.

Picture of Brian Gabriel, COO for Sound Telecom a nationwide provider of virtual receptionist services, bilingual telephone answering services, medical answering services, inbound call center services, telemarketing, pagers, HIPAA compliant text messaging

Brian Gabriel, Sound Telecom Chief Operations Officer and author of "Virtual Receptionist Services-What Are They and How Do They Work?

Employing a virtual receptionist is a time-tested, true way of quickly establishing meaningful support in your organization.

Sound Telecom, a leader in the call center and telecom outsourcing arena, has created a decisive article called “Virtual Receptionist Services – What Are They and How Do They Work?” If there was ever a piece on everything you need to know about virtual receptionists, this is it. From definition and explanation of the concept and types of services, to costs and benefits, the article covers the full topic and leaves no area of virtual receptionist services unexplored.

The reader is first introduced to the concept of a virtual receptionist by comparing their functionality to that of a live answering service. It then proceeds to explain some of the core benefits of outsourcing this position, which includes expanded support, no missed opportunities, reduced costs, and improved image. Then, the article explains several of the advanced features of a virtual receptionist like the ability to provide multilingual support and instant email response. The piece continues by walking the reader through a real-world scenario that demonstrates the advantages to virtual receptionist services versus trying to keep the position in-house. Finally, there are a few clarifications made in regards to differentiating a virtual receptionist from executive suite and auto attendant services. The guide concludes by challenging the reader to seriously consider if virtual receptionist services are right for them.

The author of the article, Brian Gabriel, hopes that the piece will be a useful resource for anyone considering virtual live support or even helpful for those seeking to learn exactly what a virtual receptionist is. It is to be assumed that the thorough nature of the text will lend good information to all different types of readers.

When asked what a reason would be for using virtual receptionist services that people might not often think of, Gabriel stated, “This support will help you refocus on your daily responsibilities and allow you to grow your business at a pace that is comfortable to you.” He also added, “Employing a virtual receptionist is a time-tested, true way of quickly establishing meaningful support in your organization.” No matter what way you look at it, after reading the article, it is difficult to deny the benefits of virtual receptionist services.

To read the full article, please view it here:

Virtual Receptionist Services – What Are They and How Do They Work?

About Sound Telecom

Since 1986, Sound Telecom is a leading provider of 24 hour Telephone Answering, Call Center and Cloud-based Phone Services, professionally serving thousands of customers throughout the United States and Canada with USA based agents. Sound Telecom has offices in Seattle and Spokane, Washington. For more information, please visit

About Brian Gabriel

Brian Gabriel is the Chief Operations Officer for Sound Telecom, a prominent twenty-eight year old call center outsourcer, and he is a frequent contributor to the Sound Telecom Blog, which is designed to impart useful information to businesses and entrepreneurs.

Contact Information

Sound Telecom
Andrew Tillery, Marketing Director

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Andrew Tillery
Sound Telecom
+1 (800) 577-1550
Email >
Follow >
Sound Telecom

Follow us on
Visit website