The best way to ensure excellent customer experience is to provide continuity of support from the very early stages of product selection through deployment, and Cuau brings the right skill set to achieve such a result.
Richardson, TX (PRWEB) May 29, 2014
iPhotonix, the world leader in Optical Access Platforms, today announced the hiring of Cuau Nivon to be Director of Technical Sales & Customer Support. Cuau will lead the expansion of iPho-Care Support offerings due to be released June 2014. The iPho-Care support portfolio offers service providers a high level of support for the entire iPhotonix product portfolio, and covers all stages of the customer’s relationship cycle including product selection, product delivery and implementations.
“iPho-Care actually starts when a customer has decided to evaluate our product and continues on for all stages of the product lifecycle. The best way to ensure excellent customer experience is to provide continuity of support from the very early stages of product selection through deployment, including implementation and installations and then use as an in-service product. Cuau brings the right skill set to achieve such a result,” says Jeff Mulqueen, Deputy CEO and VP of Sales and Business Development.
Prior to joining iPhotonix, Cuau was a member of the Technical Support Engineering team for Transmode Systems; prior to that he was International Customer Lead Global with AFC, which became Tellabs.
iPhotonix, is a Richardson, Texas, based company supplying technology for the Optical Transformation occurring for the traditional Telecommunications and Cable/MSO, Private Cable Operators & Enterprise/Hospitality Networks throughout the globe. iPhotonix develops and markets via its iVolve brand the world’s first Multiple System Operable Optical Access Platform. This platform utilizes its own complete and comprehensive array of GPON & Active Ethernet access devices (ONTs, MDUs etc..) and delivers the riches feature set of integrated voice, video, high-speed data & WiFi solutions for both Residential, Business & Enterprise Networks delivered over Fiber Optics. For more information visit: http://www.iphotonix.com.