Portland, ME (PRWEB) June 02, 2014
Listen Up Español recognized in CUSTOMER magazine’s 29th edition of the Top 50 Teleservices Agency Ranking, which lists top teleservice firms in the world.
The bilingual call center was ranked in the categories of international, international inbound and global aggregate call-centers. In order to qualify for the ranking, agencies must respond to a comprehensive questionnaire that reflects an in-depth look at the company’s operations. They are also required to disclose the amount of billable minutes during the 12-month evaluation period.
“Being recognized as a worldwide leader of teleservice agencies is a very rewarding feeling,” said Craig Handley, co-founder and chief executive officer of Listen Up Español. “From the moment Listen Up Español was established, we strived to not only exceed goals but ‘deliver awesomeness’ while doing so. This recognition reinforces our motivation as we continue ‘growing brain cells’ and developing a successful team.”
The Top 50 Teleservices Agency Ranking is published every year in CUSTOMER magazine. With detailed consistency in the application process, and the use of measurable, third-party-verifiable data to determine agency rankings, it has evolved into the standard for businesses pursuing high-capacity teleservice agencies.
The Listen Up Español “Delivering Awesomeness” approach has helped develop the culture of the company. With a focus on client goals, employee development and overall organization success Listen Up Español has proven to be an invaluable agency.
About CUSTOMER Magazine
CUSTOMER Magazine, previously Customer Interaction Solutions, premiered in September 2012 by Technology Marketing Corporation. The magazine offers a definitive source for news, product information, and strategies for communications that engage current and potential customers. CUSTOMER’s tag line “Target. Engage. Deliver.” is the primary focus of the magazine and sums up what businesses must do to attract new customers and keep existing customers. Each issue includes news and insights on the latest developments in agent training, analytics and big data, ERP, IVR and self-service, multi-channel call center, social CRM and other social media solutions, marketing campaign creation, mobile apps, outbound marketing, workforce management, and more.
About Listen Up Español
Listen Up Español is the leading bilingual call center for the U.S. Hispanic market. Headquartered in Portland, Maine and operating in Hermosillo, Mexico, the company employs over 800 native Spanish-speaking agents and provides companies with teleservices to reach the U.S. Hispanic market with optimum results.
Listen Up Español offers direct selling, direct response, non-profit and corporate clients a broad range of call center services from inbound and outbound sales, customer service, and lead generation to Spanish campaign planning, scripting and advertising production services. With a focus on measurement, training and a sales psychology, Listen Up Español has the experience to turn customer interaction into revenue. For more information about Listen Up Español, please visit http://www.listenupespanol.com.
# # #