Dallas, Texas (PRWEB) May 30, 2014
Lone Star Analysis, internationally recognized for its unique enhanced decision analysis, modeling and simulation, and executive advisory support has received perfect customer satisfaction scores during the first quarter of 2014.
Lone Star surveys 100% of its commercial customers on ten separate dimensions of satisfaction in order to measure how well we perform. The company is committed to use this information to improve every facet of client engagement, communications, and deliverables on a continuous basis. During its latest survey the company was especially pleased with the results: Perfect ‘Overall Satisfaction’ scores across all client engagements.
“We pride ourselves on the quality of our people, the uniqueness of our modeling and simulation tools, and the quality of our deliverables. These survey results show Lone Star’s dedication to delivering consistently high-value client support,” said Matthew Bowers, Vice President, Corporate Development. “However, our culture won’t allow us to sit on our laurels, we always are looking to be better,” he noted.
The acid test for whether an engagement was really satisfactory is whether clients would recommend Lone Star products or services to others. Again, feedback results were unanimously in favor of recommending the company to others. Moreover, Lone Star takes the extra step of asking clients if they would be willing to discuss their experience for the just completed engagement. Personal contact before, during, and after an engagement is a hallmark of Lone Star’s business operating philosophy.
“Our clients drive our business. Their insight is invaluable in helping us focus on the right areas, invest in the right technologies, and improve capabilities that could be better,” Bowers said.
About Lone Star
Lone Star Analysis is a trusted provider of enhanced decision analysis, business modeling and simulation, and executive advisory support. Lone Star is committed to delivering improved operational and financial performance, as well as reduced cost and risk, through accurate and actionable answers to clients’ most critical strategic and tactical challenges. Headquartered in Dallas, Texas, Lone Star provides support to clients in the Government, Aerospace & Defense, Oil & Gas, Communications, Media and Technology markets.