El Segundo, CA (PRWEB) June 02, 2014
SmartAction, the leader in artificial intelligence voice self-service, announced today that its Intelligent Voice Automation (IVA™) solution has received a 2014 M2M Evolution Product of the Year Award from M2M Evolution Magazine, the leading publication covering the machine to machine movement.
SmartAction’s Intelligent Voice Automation (IVA™) is the evolution of IVR. While most IVR solutions use application-specific programs or scripts, only IVA uses a proprietary artificial intelligence engine to create engaging natural language conversations that constantly learn and improve.
“The solutions selected for the M2M Evolution Product of Year Awards reflect the diverse range of innovation driving the machine to machine market today. It is my honor to congratulate SmartAction for their visionary work and superior contribution to the rapidly evolving M2M industry,” said Carl Ford, CEO of Crossfire Media, a co-publisher of M2M Evolution Magazine.
“It is my pleasure to recognize Intelligent Voice Automation, the breakthrough solution that earned SmartAction the 2014 M2M Evolution Product of the Year Award,” said Rich Tehnrani, CEO, TMC. “I look forward to seeing more innovation from SmartAction in the future.”
The winners of the 2014 M2M Evolution Product of the Year Award will be published in the July edition of M2M EVOLUTION MAGAZINE and on http://www.m2mevolution.com.
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for medium to large businesses. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent.
Learn more at http://www.smartaction.com or call 888-882-9520.
About Crossfire Media:
Crossfire Media is an integrated marketing company with a core focus on future trends in technology. We service communities of interest with conferences, tradeshows, webinars and newsletters. Crossfire Media has a partnership with Technology Marketing Corporation (TMC) to produce events and websites related to disruptive technologies. Crossfire Media is a division of Crossfire Consulting, a full service Information Technology company based in New York.
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. For more information about TMC, visit http://www.tmcnet.com.