It’s often difficult for companies to find a call center services partner that can dynamically adjust to dramatic influxes in customer needs while also delivering a high-quality customer experience, but this is an area where Qualfon has proven success.
(PRWEB) June 02, 2014
Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, is expanding its business in the entertainment industry with help from a new client that selected Qualfon to help it serve customers during peak-demand timeframes in a rapidly fluctuating service environment.
“Qualfon delivers service that essentially turns on and off alongside the TV programming schedule. That’s why we were selected, because Qualfon is uniquely positioned to successfully deliver when the project requires rapid scalability,” explained Steve Brown, Country Manager for the Philippines, Qualfon.
Hundreds of Qualfon’s customer service and technical support agents ramp up just before special programming events and ramp down again directly afterwards. From Qualfon’s contact centers in both Cebu and Dumaguete, Philippines, agents provide customer service and help consumers via phone with their entertainment subscriptions, purchases, and technical questions or concerns.
“It’s often difficult for companies to find a call center services partner that can dynamically adjust to dramatic influxes in customer needs while also delivering a high-quality customer experience, but this is an area where Qualfon has proven success,” said Brown.
Qualfon is a leader in rapid scalability because it draws on existing resources to serve additional needs when there is a sudden uptick in demand. “We use creative and innovative approaches to make our workforce more fluid, which enables Qualfon’s operations to quickly and easily adapt or scale to client and customer needs. With this approach, we can also accelerate the overall time-to-performance during key expansion periods,” said Brown.
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1996,Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 12,000 employees serving international brands across many industries, and our strategic footprint of outsourcing locations spans the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. http://www.qualfon.com