In the current climate it is vital to build the very best levels of client service into our processes.
(PRWEB UK) 4 June 2014
Heavyweight Yorkshire practice, Chadwick Lawrence, has implemented the Proclaim Practice Management Software solution from Eclipse Legal Systems.
With 7 offices across the West Yorkshire region, Chadwick Lawrence employs 250 staff and provides a full range of legal services to both corporate and private clients. Founded in 1840, the practice has a rich history and has expanded both organically and through acquisition to position itself as the go-to firm in Yorkshire. To cement this position, and as part of a strategy to implement superior client service, Chadwick Lawrence is rolling out Proclaim for its personal injury and conveyancing teams.
A total of 70 staff will utilise Proclaim, including the practice's financial accounting team. To provide practice-wide management information, the firm will be utilising the Proclaim Data Warehouse. The Data Warehouse tool enables Chadwick Lawrence to amalgamate Proclaim data with data from its other departmental software systems - to be manipulated and utilised as one core data repository.
As part of the solution, the personal injury team at Chadwick Lawrence will be using Proclaim's direct integration with both the EL / PL (Employer and Public Liability) and RTA (Road Traffic Accident) Portals. For client self-service, the firm has rolled out Eclipse's FileView online matter tracking solution.
Dan Bell, IT Manager at Chadwick Lawrence, comments:
"In the current climate it is vital to build the very best levels of client service into our processes. At the same time, building automation and standardising our matter management means that fee earners can really focus on value-adding work, without getting tied up in administration."