Thompson Chicago Unleashes Guest Services from Front Desk with StayNTouch’s Mobile PMS Overlay

Thompson Chicago selects StayNTouch hotel software solutions to improve guest services, increase upsell revenue and provide greater staff flexibility.

  • Share on TwitterShare on FacebookShare on Google+Share on LinkedInEmail a friendRepost This
StayNTouch Hotel Software Solutions

StayNTouch Hotel Software Solutions

'We implemented StayNTouch at Thompson Chicago to facilitate a more flexible and personal check-in experience for our guests,' said Steve Shern, General Manager.

Bethesda, MD (PRWEB) June 04, 2014

StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce the implementation of its hotel software solutions at Thompson Chicago, part of Commune Hotels & Resorts’ Thompson Hotels brand. Thompson Chicago is the latest Commune property to integrate StayNTouch’s solutions.

Since implementing StayNTouch in March, the 247-room Thompson Chicago has experienced improved guest services, increased upsell revenue and greater staff flexibility. Free from the front desk, hotel staff can now interact and engage with guests anywhere in or outside the hotel via a PMS integrated, touch/tablet optimized interface. With StayNTouch solutions, upgrades are offered, credit cards are securely swiped and guest room keys are created directly from a tablet. Additionally, the housekeeping staff now has mobile access to update and check the status of each room, enhancing team communication and expediting the check-in process.

The hotel has implemented two StayNTouch cloud solutions on one platform:

  •     StayNTouch Rover FrontOffice™: Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Including remote key encoding & secure credit card swipe featuring P2P encryption. Enables staff flexibility to service guests anytime, anywhere. Line-busting. Zero training.
  •     StayNTouch - Rover Housekeeping™: Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.

"We implemented StayNTouch at Thompson Chicago to facilitate a more flexible and personal check-in experience for our guests,” said Steve Shern, General Manager. “The service is available remotely, extending beyond the traditional check-in process, and presents an opportunity for us to be creative as well as to adapt to guest preferences."

“We’re pleased to have Thompson Chicago and Commune Hotels and Resorts as partners. It excites us to see our service solutions being used to create more ease for hotel guests and staff. Guests waiting to check-in are a thing of the past at Thompson Chicago,” said Jos Schaap, CEO/Founder of StayNTouch. “The implementation of StayNTouch’s solutions has increased the hotel’s interaction with guests in the lobby and shows forward thinking towards the new mobile service paradigm,” added Tim Kinsella, EVP Sales and Founder of StayNTouch.

About StayNTouch Inc.
StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests. Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels. Learn more by visiting http://www.stayntouch.com.

About Thompson Chicago
Thompson Chicago is an award-winning hotel featuring 247 guest rooms and interiors by award-winning British designer Tara Bernerd. The hotel boasts stunning views of both Lake Michigan and the city and is just steps away from Michigan Avenue, boutiques on Oak Street, and downtown’s finest dining and nightlife destinations. Thompson Chicago was recently included in Travel+ Leisure’s 2014 “It List” as one of the “Best New Hotels Around the Globe” while Condé Nast Traveler named the property one of the “Best New Food Hotels” in its 2014 “Hot List.”

Situated off of the hotel’s lobby is Nico Osteria, an Italian seafood-driven restaurant by One Off Hospitality with a menu by James Beard “Outstanding Chef” Award-winner, Paul Kahan. Thompson Chicago also features 12,225 square feet of meeting, pre-function and catering space, accommodating up to 200 guests. In addition, the property offers private dining rooms and a reception area, as well as six two-level penthouse lofts. For additional information and to make reservations please visit http://www.thompsonchicago.com.

About Commune Hotels and Resorts
Formed in October 2011, Commune Hotels & Resorts is an international, multi-brand lifestyle hotel management company which manages and operates Thompson Hotels, a luxury lifestyle brand; Joie de Vivre Hotels, a collection of independently branded boutique hotels; and tommie, a new, youthfully-minded brand launching in 2015. The San Francisco-based company manages more than 40 hotels and resorts across the U.S., Canada, and Europe, and is expanding its portfolio while establishing a presence in Mexico. For more information, please visit http://www.communehotels.com.


Contact