(PRWEB) June 07, 2014
DeskAlerts has revealed a fresh new look and substantial service upgrade to its support system, keeping client communications on point and more efficient than ever.
The new support system is the latest in a month long series of service updates by the team behind the alert software. In this instance, it has upgraded its support area and introduced a new ticketing system for clients.
The strategy behind the upgrade was to make the make the support service even more professional, reliable, effective and efficient. This in turn is expected to help clients implement even more effective and constructive communication and employee engagement by facilitating a quick resolution to issues.
Anton Vdovin, Project Manager at DeskAlerts, said, "Customers are vital to our organization. Occasionally a user will have a question or product issue and when that happens, they expect our support team to resolve their issues promptly so they can go on with issuing their notifications and priority communications. We use all available channels to provide our customers with professional service including emails, phone calls and remote desktop sessions.
"We're delighted to announce the introduction of our new support ticketing system, which offers another route to our support team for clients with queries."
The online support ticket system is now live in the DeskAlerts system and accessible with just a few clicks to all users. Those experiencing difficulties or with system questions can fill in a ticket on a DeskAlerts website to flag the query with a customer support specialist.
About DeskAlerts: DeskAlerts is the only alert solution that works in technologically and geographically diverse networks. It is a completely web-based solution that can be used to send desktop alerts and news updates to any employee within your organization, improving corporate communications and productivity with a more efficient communication strategy than traditional email alone.