Houston Urban Adventures Earns 2014 TripAdvisor Certificate of Excellence

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Discover Houston Tours’ sister company honored as a top-performing tour operator as reviewed by travelers on the world’s largest travel site for the second year in a row.

Houston Urban Adventures, sister company of Discover Houston Tours, recently announced that it has received a TripAdvisor Certificate of Excellence award. The accolade, which honors hospitality excellence, is given exclusively to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Only the top-performing 10 percent of businesses listed on TripAdvisor receive this prestigious award.

To qualify for a Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor, and must have been listed on TripAdvisor for at least 12 months. Additional criteria include the volume of reviews received within the last 12 months.

“Houston Urban Adventures is pleased to receive a TripAdvisor Certificate of Excellence for the second year in a row,” said manager Sandra Lord. “As part of the Urban Adventures team of local experts in over 90 cities around the world, we strive to offer our customers a memorable experience. We began offering weekday Heart of the Tunnel Walks and evening Historic Downtown Pub Tours in the summer of 2011 and received our first TripAdvisor review that September. Our first reviewer gave us a five-point rating.”

Lord continued, “We won our first Certificate of Excellence in 2013. With so many social media sites requesting feedback and reviews from travelers, it’s getting harder and harder to earn the Certificate. This accolade is evidence that our hard work is translating into positive reviews on TripAdvisor. And we couldn’t do it without the reviews – good and bad – from those special travelers who take time to post their comments and photos.”

“TripAdvisor is delighted to celebrate the success of businesses around the globe, from Sydney to Houston, Sao Paulo to Rome, which are consistently offering TripAdvisor travelers a great customer experience,” said Alison Copus, Vice President of Marketing for TripAdvisor for Business. “The Certificate of Excellence award provides top-performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers.”

About TripAdvisor
TripAdvisor is the world's largest travel site, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor branded sites make up the largest travel community in the world, with more than 200 million unique monthly visitors, and over 100 million reviews and opinions. The sites operate in 30 countries worldwide, including China under daodao.com. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors.

About the company:
In 1988, Discover Houston Tours introduced daily guided walking tours to Houston. In 2011, Discover Houston Tours partnered with Urban Adventures and Intrepid Tours to offer Houston Urban Adventures. To date, Discover Houston Tours and Houston Urban Adventures have conducted 4,931 tours for 61,245 visitors from around the world. Join Discover Houston Tours and find out why Texas means friendly. Tour groups will finish their Houston tours with a new-found love and appreciation for Houston’s unique style and way of life, and will be perfectly situated to further explore everything Houston has to offer. Discover Houston Tours’ offices are located at 8181 Fannin St., Suite 2218, in Houston, Texas 77054. For more information, call 713-222-9255 or visit http://www.discoverhoustontours.com/.

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