Richmond, Virginia (PRWEB) June 09, 2014
AMC Technology, a Gold level member of Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of AMC Contact Canvas 6.0 with Oracle Service Cloud.
Contact Canvas is AMC’s open architecture platform that enables an improved call center experience. Contact center agents and knowledge workers can place, receive, transfer and conference customer interactions with full, real-time access to customer information. Screen pop is enabled through Contact Canvas’ ability to transfer data from the CTI platform into an instant, convenient display of customer information.
To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers.
“It is important to AMC Technology to integrate with Oracle products and we are happy to include Oracle Service Cloud to the list of business applications that we support through Contact Canvas. This Oracle Validated Integration demonstrates to customers not only that our products perform as advertised, but also that they have a partner in AMC that is committed to supporting their contact center solution,” said Aimee Stinson, Director of Customer and Partner Advocacy.
“Achieving Oracle Validated Integration gives our customers confidence that the integration between AMC Contact Canvas 6.0 and Oracle Service Cloud is functionally sound and performs as tested,” said Kevin O’Brien, senior director, ISV and SaaS Strategy, Oracle. “For solutions deployed on-premise, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner’s integrated offering.”
Through Contact Canvas, agents can handle calls more efficiently through inbound and outbound screenpops, customer service is improved by reducing the number of call transfers needed through enhanced intelligent routing, and activity reporting can be more accurate and consistent.
Every day, tens of thousands of contact center agents and knowledge workers around the globe use AMC Technology solutions to work more efficiently and deliver higher levels of customer service. Our customers range from global Fortune 1000 corporations to small and mid-sized businesses throughout a broad range of functional areas and industries.
About AMC Technology
AMC Technology is a global leader in contact center and CRM integration with nearly 20 years of experience. AMC powers contact centers and customer interactions for companies around the globe through certified products and unparalleled expertise. AMC’s Contact Canvas™ product suite allows customers to integrate CRM and communication platforms, including CTI, across the enterprise, for call center agents, knowledge workers and mobile staff.
About Oracle Validated Integration
Oracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of complementary partner software products with Oracle Applications and specific Oracle Fusion Middleware solutions have been validated, and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations. Partners who have successfully completed the program are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.
Oracle and Java are registered trademarks of Oracle and/or its affiliates.