“We implemented StayNTouch at the Carlyle to increase our guest service and to enable a more flexible staff…and StayNTouch delivered,” said Victor Muoghalu, Assistant General Manager at the Carlyle Suites Hotel.
Bethesda, MD (PRWEB) June 10, 2014
StayNTouch Inc., provider of the PMS Mobile Overlay Platform, is pleased to announce the implementation of their solutions at the Carlyle Suites Hotel.
Since implementing StayNTouch in March, the 167-room Carlyle has experienced daily revenue gains exceeding $20,000 when annualized. Promoting/monetizing late checkouts and upsells to hotel guests via Zest Web™ have accomplished the revenue gains. In addition, via Rover FrontOffice™ the hotel staff is checking-in guests away from the front desk via mobile tablet, increasing guest engagement and line busting. Finally, via Rover Housekeeping, attendants are increasing communications and shortening the time it takes to service rooms and bring them back to vacant ready status.
StayNTouch delivers 4 solutions on one platform…
- StayNTouch Rover FrontOffice™: Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Including remote key encoding & secure credit card swipe. Enables staff flexibility to service guests anytime, anywhere. Line-busting. Zero training.
- StayNTouch - Rover Housekeeping™: Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.
- StayNTouch Zest Web™: Mobile Web experience enabling branded guest pre-engagement. Guest mobile check-in & out, preferences collected, upsell opportunities, staff-less key fulfillment.
- StayNTouch – Zest App™: Guest Smartphone App, white labeled, PMS integrated, enabling guest remote check-in & out, folio review, location aware/beacon, social media, promotions engine, reviews, services ordering.
“We implemented StayNTouch at the Carlyle to increase our guest service and to enable a more flexible staff…and StayNTouch delivered,” said Victor Muoghalu, Assistant General Manager at the Carlyle Suites Hotel. “While we expected revenue gains, we are surprised by the size of the gains and painless implementation. In a short time, StayNTouch has already proven the platform will deliver a huge ROI.”
“We’re proud to have the Carlyle Suites Hotel as a partner and have been very encouraged at their early success” said Jos Schaap, CEO/Founder of StayNTouch. “The hotel’s early results support our core vision that mobility is a game changing technology for all businesses including hotels. The day will soon arrive when guests will the demand choice of service offered by Rover and Zest.”
Industry veterans Jos Schaap and Tim Kinsella co-founded StayNTouch Inc. in 2012.
About StayNTouch Inc.
StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests. Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels. Learn more by visiting http://www.stayntouch.com.
About Carlyle Suites Hotel
Carlyle Suites Hotel is one of Washington's best values in DC hotel accommodations in part because of our central DuPont Circle location, attentive staff, and boutique hotel studio suites and amenities. Each of our Washington DC suites are ideal for vacationing families, business travelers and guests seeking long term or off-campus housing for nearby Georgetown University, George Washington University or Howard University. Learn more by visiting http://www.carlylesuites.com.