There’s no question that delivering customers with consistent, accurate and personalised information in an omnichannel environment should be a top priority for financial organisations in 2014.
London, UK (PRWEB) June 10, 2014
Creative Virtual, a leader in customer experience self-service solutions for global enterprises, today announced their participation in the second annual FStech Omnichannel Banking Conference. The conference will be held on 19 June 2014 at the IoD Hub in London and will look at how banks are faring when it comes to fusing channels to create a unified customer experience across touchpoints.
As event sponsors, Creative Virtual will be showcasing their advanced technologies in knowledge management, natural language processing and virtual assistants as part of the conference exhibition. Chris Ezekiel, Founder & CEO, is also a speaker at the event. His session, titled “Using V-Person™ Technology for Omnichannel Customer Engagement”, is scheduled to begin at 12:30 pm and will include a live demonstration and use cases from financial organisations currently utilising Creative Virtual’s technology to provide an enhanced customer experience.
“There’s no question that delivering customers with consistent, accurate and personalised information in an omnichannel environment should be a top priority for financial organisations in 2014,” says Chris. “This event is a great opportunity for industry professionals to come together to discuss strategies and technologies to overcome the challenges this presents.”
The conference is a must attend event for IT Managers, IT Directors, Head of IT, Head of Payments, Multi-Channel Development Managers, Payment Consultants, IT Consultants, Technical Directors and Advisors, Security Consultants, Security Managers, Head of Operations and CEOs. Registration for this key industry event is free for banks, financial institutions and consultants but space is limited. For the full agenda and to register, visit the FStech Omnichannel Banking Conference website. For the latest event updates and live tweets from the conference, follow @FStechConf and use #FStechOmnichannel on Twitter.
ABOUT CREATIVE VIRTUAL
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, Renault and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.