Philadelphia Area Contact Center and Customer Experience Management Event July 10, 2014

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CCNG announces its July 10th event of the 2014 Improving the Customer Experience series to be hosted by CCNG member Publicis Touchpoint Solutions at their Yardley, PA contact center operations. CCNG events bring together local area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices.

call center, contact center, customer care, customer experience management

CCNG member host Publicis Touchpoint Solutions

I left the day with themes on how we could think differently based on some of the discussion with the other attendees...

CCNG International Inc. is pleased to announce the next event of the 2014 Improving the Customer Experience event series hosted on July 10, 2014 by CCNG member Publicis Touchpoint Solutions at their contact center operations located at 1000 Floral Vale Blvd., Suite 400, Yardley, PA.

CCNG events bring together industry professionals looking to identify strategies and best practices for customer service, contact center and customer experience management. Events this year are focused on customer experience improvements in five key areas:

  • Call Center / Contact Center
  • Social Media / Social Care
  • Customer Feedback and Satisfaction
  • Self Service and Support
  • Customer Loyalty and Rewards

Photos from the 2014 CCNG events that began February 27th with member host Thompson Creek Window Company / Closet America contact center operation in Baltimore, MD followed by the March 13th event in Charlotte, NC hosted by member Family Dollar. CCNG April events included host Coca-Cola in Tampa, FL and in Phoenix, AZ hosted by Toyota Financial Services. May CCNG events included hosts Kohl’s in greater Milwaukee WI, JP Morgan Chase in Columbus OH and Ossur Americas in Irvine, CA and on June 5th CCNG was hosted by Elevate in Fort Worth, TX.

“CCNG members have hosted events for contact center and customer service professionals in the greater Philadelphia area for years, most recently by member The Company Voice in May of 2013 where management from area companies including Penske Truck Leasing, Armstrong World, Mary Kay Inc., PNC and Toyota Financial Services had a very interactive and informative day together,” says David Hadobas, President and CEO of CCNG International Inc. “We are excited to bring our new agenda to the Philadelphia area again this year!”

This year CCNG events are focused on improving the overall customer experience. Attendees will gain valuable insights and perspectives from a wide range of industries including retail, travel, financial services, public utility, telecom, government, insurance, healthcare, BPO, and many more. Each event brings its own unique collection of industries represented by local and regional contact center, customer care and customer experience management.

CCNG event attendees share their thoughts about participating:

"The CCNG meetings are a great opportunity to network with industry professionals and learn what struggles they're overcoming and how, as well as discuss new and changing Contact Center best practices. The shared knowledge, experience, and relationships are invaluable as we navigate through this ever changing industry." – Mike Kinealy, Director, Contact Center Operations - Customer Service, Sales & Road Service, U-Haul International, Inc.

“The value in participating comes from sharing best practices and hearing different perspectives on how to address obstacles that can arise in a call center. I left the day with themes on how we could think differently based on some of the discussion with the other attendees.” Kim Abramshe, Retail Investment Services, Group Manager, T. Rowe Price.

“CCNG events are a forum in which thought leaders could share and discuss ideas, in a venue that invites real perspectives in the discussions throughout the day. These events provide a great opportunity to introduce contact center leaders to new trends and technologies and allow participants to network with industry providers (CCNG partners) delivering relevant solutions.” - Michael Haisten, Director, Program Management, Five9 Inc.

The July event in Yardley, PA will feature a morning member presentation from host Eileen May, Sr. Vice President Operations, Publicis Touchpoint Solutions. Following a morning presentation will be the Open Town Hall all-attendee group discussion led by our host and the sponsoring CCNG partner Avaya. After a networking break will be a thought leadership “talk” from our sponsoring partner followed by small group sessions and a site tour. A very engaging day full of insights, experience, peer perspectives and networking!

For details on how to attend this event and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.

View program details at –

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:

Connect for networking and sharing best practices.

Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.

Share their experience and ideas contributing to the valuable discussion. All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.

For more information about the CCNG Member Network and to gain access, please visit “Like” us on Facebook and follow us on Twitter @CCNGNetwork.

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Contact Author

Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
Email >

Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
CCNG - Contact Center and Customer Care
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