Customer insight is imperative to ensure we target the right customer and meet their communication preferences.
London (PRWEB UK) 11 June 2014
Leading insurance broker, Towergate, offers specialist insurance to personal and business customers. Since the formation of Towergate in 1997, the company has grown considerably having made almost 300 acquisitions and now employing over 5,000 people across 100 UK offices. Personalisation of service is key to Towergate who employ experts in each and every field of insurance, covering more than 200 insurance products; allowing them to understand customer needs and to innovate, creating flexible policies that meet customer requirements now and into the future.
Towergate identified the need for better data quality, more accurate customer information and a single customer view across the company and all its brands to enable customer centric operations. Maintaining a trustworthy view of a customer, their policies and information across the Group is key so they can address their customers more effectively. As well as improving efficiency and customer services, a single customer view would offer several commercial benefits such as supporting more targeted marketing, improved customer services, better customer retention and increased sales opportunities.
Towergate selected Microsoft Dynamics as their CRM platform and with this in mind, the company selected Auris. Auris integrates with Dynamics CRM to provide an enterprise wide real time single customer view and also enables graphical views and analysis of the data for a business. Auris is the only combined MDM and Visualisation solution for Dynamics CRM.
According to Jill Lucas, Towergate CIO, a single customer view through Dynamics CRM was a vital decision for the company’s revenue growth and customer satisfaction levels. “Customer insight is imperative to ensure we target the right customer and meet their communication preferences. Integrating all of our customer data through the familiar interface of Dynamics CRM will make sales and marketing activity so much quicker. The appeal of VisionWare was Auris – as it provides the single customer view integrated into Dynamics CRM. Auris will enable us to support targeted, personalised marketing campaigns across all channels.”
Ross McIntosh, COO at VisionWare, added: “We are delighted to be working with Towergate, the UK’s largest independently owned insurance intermediary. With Auris, Towergate can create a ‘single view’ of each customer and provide a unique and compelling customer experience. Our data integration and data quality solutions can help insurers and insurance providers to cost-effectively integrate data across line of business systems and seamlessly through Dynamics CRM. Accurate single customer views drive more sales and more effective marketing to enable more meaningful customer relationships and improved revenues. The value of being able to do this ripples across not only Towergate’s marketing function, but also benefits other operations such as data governance.”
VisionWare is a Master Data Management (MDM) Company. Their MDM solutions enable organisations in sectors including Insurance, Healthcare and the Public Sector to create, maintain and leverage a single, trusted, shareable 'view of the truth' to support business improvement. Auris, VisionWare's combined Master Data Management and Dynamics CRM solution, enables organisations to reduce costs, better manage risk, drive revenues and increase efficiencies by minimising the time and expense associated with manual data cleansing and empowering users with accurate and current information through Dynamics CRM for more informed and faster decision making.
VisionWare's customers span across North America, the UK and Africa. For the last seven years, VisionWare has achieved industry recognition in the Gartner Magic Quadrant for MDM of Customer Data and in the Information Difference MDM Landscape. Founded in 1993, VisionWare is headquartered in Glasgow, Scotland and has offices in Newton MA. For more information, visit http://www.visionware.co.uk.