LBi Software Puts HR Case Management in Reach of SMB Market

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LBi HR HelpDesk

When it comes to fully featured HR case management solutions, the SMB market has been vastly underserved simply because vendors have failed to sell products the way these companies want to buy them — which includes a lot more than making them affordable.

Woodbury, NY (PRWEB) June 17, 2014

LBi Software, provider of precisely engineered, customer-focused human resources technology, today announced a response to the challenge of offering the SMB market a fully featured yet affordable HR case management and call-tracking workflow solution.

LBi Software is offering its flagship solution, LBi HR HelpDesk, to the small and midsize business (SMB) market in an innovative, tiered pricing model — including a free-forever trial for companies with fewer than 100 employees on the system — and an easy, no-strings-attached sign-up process that doesn’t even require a credit card.

The highly respected enterprise edition of LBi HR HelpDesk is a configurable system that offers complete integration with HR, ERP, and email systems; options for on-premise hosting and licensing or hosting on a dedicated server (for maximum security); single sign-on; advanced document management; corporate branding; and more. HR leaders in organizations with up to 2,000 employees can launch a cloud-based version of LBi HR HelpDesk as Software-as-a-Service and start using it right away.

“When it comes to fully featured HR case management solutions, the SMB market has been vastly underserved simply because vendors have failed to sell products the way these companies want to buy them — which includes a lot more than making them affordable,” said Richard Teed, president of LBi Software. “Until now, HR technology vendors never let the SMB user ‘try it before you buy it.’ We think it’s time to change that.”

“We’re offering that and options that will help HR leaders with fewer than 2,000 employees get the tools they need to be more efficient, more effective, and more proactive — while being realistic about their budget.”

LBi HR HelpDesk is an innovative case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly. LBi’s new approach for putting HR case management in the hands of SMB users offers basic, expanded, and fully featured versions of LBi HR HelpDesk — not merely stripped-down varieties of the company’s robust enterprise platform.

Each of LBi’s SMB options is cloud-based, and all are available for a no-cost trial of at least 30 days.

• LBi HR HelpDesk Free — Basic issue-resolution workflow for up to 100 employees and two administrative users. No expiration date.
• LBi HR HelpDesk Pro — An expanded version for up to 500 employees and 10 administrative users. Try it at no cost for 30 days.
• LBi HelpDesk ProPlus — A fully featured version for up to 2,000 employees and 20 administrative users. Try it at no cost for 30 days.

At the end of the trial periods for LBi HR HelpDesk Pro and ProPlus, users can purchase the version they’ve tried or buy another option, with discounted rates for annual billing starting at $1,530 per year.

“HR teams in the SMB market can now afford to leverage many of the same tools that have helped enterprise organizations improve the daily lives of their employees and give HR the analytics to become a strategic business partner,” Teed said.

Download a brochure or visit LBi’s website for complete details, including each option’s features, pricing after the trial periods end, and a guide to determine which option is right for any SMB user.

About LBi Software
LBi Software provides precisely engineered, customer-focused human resources technology solutions developed from more than 30 years of experience in HR technology and HR processes. Our flagship solution, LBi HR HelpDesk, is an innovative case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly, with a unique tiered pricing structure that appeals to organizations of any size. Our organic belief in — and solid reputation for applying — a true client-vendor partnership on every project ensures a highly configurable solution for businesses with as few as 50 employees or more than 50,000, always designed to put the power in the hands of the employee. In addition, every LBi project is supported by our rich experience and expertise in Mobile Development, Business Intelligence, Data Warehousing, Reporting, and Analytics.

LBi Software is headquartered in Woodbury, N.Y., and is online at http://www.lbisoftware.com.

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