Mosio Empowers Embedded Librarianship with New Widget for Facebook, Websites, Databases, Discovery Layers, LMS and More

Librarians Can Easily Connect with Users via Text, Chat and Email Anytime, Anywhere

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Mosio for Libraries - Patron Support, Simplified

Mosio for Libraries - Patron Support, Simplified

Mosio helps librarians increase their discoverability, accessibility and availability.

San Francisco, CA (PRWEB) June 11, 2014

Librarians can now extend their reach beyond the library walls with Mosio’s new OmniWidget™. A complimentary feature of Mosio’s all-in-one library support tool, librarians can use the new widget to embed library help in Facebook, e-resources from any provider, discovery services, learning management systems, library and departmental websites and other heavily trafficked areas, connecting with patrons via text, chat and email at their point of need.

“Mosio helps librarians increase their discoverability, accessibility and availability,” said Noel Chandler, Mosio co-founder and CEO. “Patrons have millions of choices when it comes to finding information online, and that information may or may not be authoritative. By helping librarians embed themselves in multiple online locations, we ensure that patrons have real-time access to the support they need to make better information decisions and achieve greater outcomes.”

Mosio’s beta customers have already embedded the customizable OmniWidget in more than 10,000 places including the ProQuest, OverDrive, EBSCO, OCLC and Exlibris platforms. A number of libraries have indicated more patrons reach out to them via the widget than their current Contact Us pages.

“Since customizing Mosio’s widget with our library branding and integrating it with our website and databases, we have seen more patron engagement and higher usage of our electronic resources,” said Linda Jones, Education Librarian, Dixie State University. “Working with Mosio means we can provide a higher level of service while collecting the data we need to prove ROI to key stakeholders.”

Request a free trial.
Librarians may sign up for a free trial of Mosio’s new widget and support solution by visiting http://www.mosio.com/mfltrial.

About Mosio for Libraries
Mosio makes it easy for librarians to connect with patrons anytime, anywhere via chat, text and email on any device through a central cloud-based dashboard. More than 2,000 academic, public, and special libraries rely on Mosio to provide next generation virtual reference, embedded librarianship, and support from within any learning management system, eresources platform, discovery layer, website and Facebook. For more information visit http://www.mosio.com/libraries


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Mosio's Support Tab Widget Mosio's Support Tab Widget

Mosio's Support Tab Widget