(PRWEB UK) 13 June 2014
Reality Telecom, a leading hosted call recording company, has launched a brand new and unique call statistics feature to their existing inbound number service.
The updated package allows users to view full live and historic call data via attractive graphs on a PC, or by projecting the statistics onto a wall in the workplace.
Call data, such as number of calls made, average call duration, wait time and calls completed, is then visible for users to observe and analyse and can even be broken down to individual call level for closer inspection.
The additional data comes free when users sign up to Reality Telecom’s virtual inbound number service.
With instant access to live information at the click of a button, companies are able to determine how current calls are being handled and respond quickly to any sudden increases in unanswered incoming calls.
The new live statistics package is an effective tool for improving customer service as it displays the number of calls in a queue, calls answered, and average waiting times too. With this information at hand, users can amend their telecoms setup to accommodate for the needs of their customers.
The in-depth call package will also allow businesses to monitor call handling at any location from a range of devices.
A Spokesperson for Reality Telecom commented on the updated service and its features: “Our new live call statistics package is a great way for businesses with smaller call centres or those running virtual call centres in multiple locations, to monitor how successful their current telecoms infrastructure is and determine how well calls are being handled by members of staff.”
“These insights are incredibly valuable for all businesses as they allow you to make small changes that can result in big differences when it comes to customer service ratings and driving more revenue and profit.”
“As the package is simple to use, companies will find it easy to navigate in addition to gaining the accurate and detailed insights they need to improve their business.”
For further information on the new live call statistics package, please visit the Reality Telecom website: http://www.realitytelecom.com
About Reality Telecom
Reality Telecom is a provider of virtual, or cloud based, inbound numbers with a range of advanced features. The company makes inbound marketing or customer services numbers simple to setup and use without the need for any special equipment. It also provides innovative, cloud-based, low cost inbound and outbound call recording telecoms solutions for both business and personal usage.
Press or trade contacts: Dirmuid Jennings 0800 844 5460
Customer Contacts: 0333 888 4088 or http://www.realitytelecom.com