Independent Glass Association Announces Alliance with National Glass Exchange

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IGA to Manage New Windshield Protection Plan Claims Service Program

ClaimsVerse by eDirectGlass

NGE and its partners are extremely confident that IGA member shops will provide the very best service to our plan holders.

The Independent Glass Association today announced a groundbreaking strategic alliance with the National Glass Exchange (NGE) that is assured to change the automotive glass claims industry. NGE provides Windshield Protection Plans through insurance agencies. The IGA has been selected as the warranty claims service program coordinator through its technology license agreement with the eDirectGlass ClaimsVerse platform.

“This is a very exciting day for the automotive glass repair and replacement industry. As more insurance policy holders select higher comprehensive deductibles on their automobile policy, the number of insurance glass claims is decreasing thus driving a very competitive cash market,” said Gary Hart, IGA executive director. “The plans offered by NGE are an opportunity for independent glass retailers to participate in a program where they will receive fair and reasonable compensation for the work they perform on claims for these plans.”

“NGE has spent many years developing the relationships necessary to launch this plan. We are pleased to work with the IGA in bringing the next generation of automotive windshield claims to the entire industry, free of the encumbrances generally experienced in the traditional insurance claims process,” said Ken Keller, NGE president and chief executive officer.

NGE Windshield Protection Plans supplement existing auto insurance and provide for repair or replacement of the covered vehicle’s windshield. By utilizing Windshield Protection Plans, insurers can transfer claims cost, risk and fraud concerns, as well as the claims administration, to a third party, while maintaining a high level of customer care for their insured. Through the ClaimsVerse platform, claims against the Windshield Protection Plans will be managed and facilitated independent of any auto retailer, manufacturer, or network competitor; therefore, avoiding any conflicts of interest.

“The forward-thinking design of ClaimsVerse will provide a superb user experience for our Plan holders, while the data management and integration capabilities will exceed the expectations of insurance carriers who want to offer the plans,” continued Keller. “NGE and its partners are extremely confident that IGA member shops will provide the very best service to our plan holders. The customer is our top priority and that commitment is shared by the association and its members,” concluded Keller.

“Glass shops can easily integrate marketing the servicing of NGE Windshield Protection Plans in their current processes. Additionally, the IGA will be announcing new member programs that will provide additional benefits for being a preferred plan shop, including the IGA Certified Member Program,” concluded Hart.

For more information on NGE's Windshield Protection Plans, contact Kristen Spinning, Director of Marketing & Communications, at 520-780-1323 or k.spinning(at)ngeserv(dot)com. You can also visit the NGE website at

For more information about the Independent Glass Association, please visit our website at or call Gary Hart at 480-535-8650.

About the Independent Glass Association (IGA)

The Independent Glass Association (IGA) is the Core of the Automotive Glass Repair and Replacement Industry. The IGA is a community of people – independent glass shops, industry representatives, educators and technicians – committed to safety and proper repair or replacement of automotive glass. Through its direct members, affiliate state chapters, and associate members, the IGA is comprised of automotive glass repair and replacement businesses and professionals in the USA and ten countries who work with consumers and insurance companies to provide high-quality automotive glass repair and replacement services.

About National Glass Exchange (NGE)

The National Glass Exchange, LLC (NGE) is a solutions provider for auto glass claims management. Headquartered in Clovis, CA, NGE designs innovative systems that help insurance companies deliver higher service levels while reducing cost and risk of auto glass claims.

About eDirectGlass

eDirectGlass, owned by AMJ Logistics, Inc. and founded in 1995, is a privately held corporation based in Scottsdale, Arizona. The eDirectGlass suite of applications, solutions, and services vertically integrate the automotive glass repair and replacement industry from manufacturing, supply chain vendors, insurance and the end-user. eDirectGlass enhances productivity, profitability and increases customer satisfaction critical to the growth and success of the marketplace. For more information on ClaimsVerse, AMJ Logistics or eDirectGlass, contact Maria Iorio (maria.iorio(at)edirectglass(dot)com) at 480.993.0915 or visit our website at

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