By providing employees the information they need from the get-go from DNIS, customers are provided with a more personalized experience right away.
San Jose, CA (PRWEB) June 24, 2014
VirtualPBX.com, Inc. (“VirtualPBX) a top communications service provider in VoIP phones and plans, is excited to announce an enhanced service that offers businesses the opportunity to uniquely answer phone calls, as well as track and categorize calls to save time and create a more personalized experience for customers. Dialed Number Identification Service (DNIS) capture useful data from your callers so that once the employee sees the number from which the customer is calling, the employee can immediately address the customer's needs.
Some benefits to consider when setting up DNIS numbers include:
-Ability to monitor the frequency and volume of calls a particular concern receives
-Larger clients can receive a "fast-track" to their destination by setting up VIP numbers
-Option to set up toll-free numbers unique to individual products
-Option to create a dedicated line for multilingual customers
"With DNIS, customers can now receive enhanced customer service that saves both parties time," said Lon Baker of VirtualPBX. "By providing employees the information they need from the get-go from DNIS, customers are provided with a more personalized experience right away."
Customers find a local number by entering their area code here.
Headquartered in San Jose, California, VirtualPBX is the Communications Service Provider pioneer. VirtualPBX believes you never get a second chance to make a good first impression when it comes to serving your customers. Our hosted VoIP PBX phone services give small and medium growing businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. Learn more at http://www.VirtualPBX.com.