San Diego, CA (PRWEB) June 17, 2014
Restaurant Revolution Technologies, Inc. (RRT), the leader in providing the most advanced and effective takeout order solutions within the restaurant industry, announces the addition of Eric Dahrling as its new Vice President of Operations. Dahrling will be responsible for RRT’s client services, training and quality assurance, call center and overall company operations. He will report directly to RRT’s CEO.
Eric has extensive client services, customer support and operational management experience as well as a sterling reputation of consistently delivering beyond expectations and exceeding required high levels of client satisfaction. Prior to joining RRT, Eric was the Director of Support Operations for Skylight Healthcare Systems, a healthcare technology company that develops interactive patient care systems. Reporting to the company’s Chief Technology Officer, Eric’s responsibilities included the management of the Operations Support, HL7 Interface and Inventory departments. Notwithstanding the ultra sensitive nature related to hospital patient care, Eric thoroughly managed hospital client perceptions and routinely delivered exceptional client service and operational support throughout the entire client healthcare organization; from hospital management to patient care administrators, nurses and staff. He successfully guided Skylight Healthcare’s client system implementation, project and operational management and system monitoring, tracking and troubleshooting. Additionally, his responsibilities included quality assurance of the technical support call center, overseeing the designing, building and implementation of HL7 interfaces that maximize efficiencies within the hospital client’s current workflows and assuring the proper level of inventory to meet client needs and overall satisfaction.
Prior to Skylight Healthcare, Eric served in a variety of operational and senior management positions at several high end and high volume restaurants throughout Southern California.
“I am excited and pleased to be joining the RRT team and I am very impressed with their commitment to consistently strive for the highest level of client satisfaction as well as the sophisticated operations, solutions and platforms RRT has developed and implemented to date. RRT's vision to make takeout ordering a more robust, efficient and profitable solution for restaurants addresses a major pain point and huge need within the industry,” Dahrling said. "The RRT order management solution supported by its call center, online and mobile order processing platforms is absolutely best in class; they have a deep understanding of restaurant operations and a strong focus on improving customer service. They are simply the best in the industry with one solid integrated solution. How we continue to serve our clients by continually to exceed customer satisfaction service standards will continue to have a significant impact on our reputation and on the industry in general. I am very excited to be part of this dynamic team", exclaims Dahrling.
Eric will work closely with RRT's CEO, Board of Directors, Senior Management team and its clients to maintain an already established high level of client satisfaction. He will focus his attention and expertise on RRT’s call center operations, client service and technical support, and training and quality assurance programs.
“We are pleased to have Eric with us as a part of the RRT team. His unique client service, operations and customer support background is uniquely well-suited for our organization," said David Schofield, CEO of RRT. "RRT has realized tremendous growth within the restaurant industry and in order to maintain our operational plan and to provide the enterprise level of service our client's demand, we need the extensive and broad experience that Eric provides. He has a very interesting background for what we need at RRT – operations and client services, call center operations, and he previously was a restaurant operator so he understands the issues from our client’s perspective. With our continued growth, it is essential we have the right resources and expertise that are required to deliver a world class solution and outstanding service to our clients. With Eric aboard, RRT’s high service standard and reputation will continue to hedge forward and positively evolve as he supports the implementation of the RRT solution rolling out to restaurant locations nationwide."
About Restaurant Revolution Technologies
Restaurant Revolution Technologies, Inc. (RRT) provides popular restaurant chains nationwide an easy-to-implement solution that enables restaurant operators to offer their takeout customers with a consistently professional and delightful ordering experience where the customer rarely waits on hold, speaks to a friendly and knowledgeable menu expert, and can be confident that the order is accurate. This turnkey, patent-pending takeout order management system provides a very positive ROI by reducing operational costs, while increasing the number of orders and improving profits by leveraging the feature rich call center, online & mobile ordering platforms which are integrated with top POS systems that service a majority of restaurant’s nationally. http://www.rrtusa.com.