Toronto, Canada (PRWEB) June 18, 2014
VoiceTrust, a leader in voice biometrics authentication, announced today that its automated password reset solution, VT VoiceSafe, was selected as a top 10 finalist out of 200 companies for eco's 2014 Client Communication Awards.
The awards bring together Europe's leading speech technology and unified communications providers in CRM, customer care, and speech-to-text to showcase innovative solutions and share best practices in customer communications.
VT VoiceSafe helps enterprises automate password resets for customers and employees using voice biometrics for authentication. The solution generates significant cost savings, makes the authentication process more convenient, and increases IT security.
The client, Deutsche Post DHL was looking for a solution that provided 24/7 self-service, significantly reduced the length of the password reset process, and offered a high level of authentication security to protect its systems and employees from unauthorized access.
They selected VT VoiceSafe to to enable employees to reset their passwords anywhere and anytime using their voice. Employees voluntarily enroll their voice by calling a password reset phone number or receiving an automated call-back from a webpage to store their unique voiceprint. Their voice is then used to automatically authenticate them each time they require a password reset for a more secure and convenient process.
Deutsche Post DHL achieved over 100,000 hours of productivity annually and reduced helpdesk costs by 16% within one year while delivering a more secure and convenient password reset experience to its employees.
"It is an honor to be recognized along some of Europe's most innovative and groundbreaking technology companies," said Peter Hauser, Chief Commercial Officer at VoiceTrust. "Our voice biometrics self-service solution is enabling helpdesks to significantly drive down support costs and we would like to thank our customers, partners, and outstanding team for making our success possible."
eco is Europe´s largest Internet Association and one of the founding members of EuroCloud (http://www.eurocloud.org) and EuroISPA (http://www.euroispa.org), the world's largest Internet Service Provider Association. As a network of experts, eco acts on the behalf of over 550 member enterprises on current issues such as telecommunication infrastructure, law and regulation, security and online applications in political arenas and before international entities.
VoiceTrust is a global provider of voice biometrics solutions that enable highly secure and convenient authentication. The world's largest banks, insurance companies, call centers, and enterprises rely on our solutions to protect access to business and consumer applications, prevent identity theft, and deliver a more enjoyable authentication experience. Founded in 2000, the privately-owned company is headquartered in Toronto, Canada with additional offices in the USA, Germany, Netherlands, and UAE.