arvato Systems NA, SAP, and hybris expand their Omni-channel and eCommerce services and solutions

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Three best-of-breed organizations; arvato Systems NA and its partners, SAP, and hybris continue to market new revenue generating eCommerce opportunities for B2B, B2C, and D2X companies.

"We are an independent and privately owned eCommerce Service Provider. Our clients seek out partners who are agile, experienced, and strong enough to guide them through the complexities of large scale eCommerce implementation," explains Guersoy,

arvato Systems NA, part of arvato System’s global organization and longstanding award winning SAP Gold Partner, hybris Platinum Partner, and leading IT and implementation expert, is solely focused on offering leading-edge innovative market-driven Omni-channel commerce strategies and solutions. The company’s solutions and services create the foundation for successful multi-point retailing by seamlessly connecting SAP’s full suite of solutions to hybris’ expanding commerce solutions portfolio.

It is critical to seamlessly align every business and operational process across each channel and system. When successfully and completely implemented, this provides each consumer an optimum purchasing and user experience. As a dedicated and leading B2B and B2C commerce consulting, implementation, and professional services systems integrator, the company is a certified SAP and hybris partner that knows and understands these complexities.

“In all contexts; local, regional, and international, suppliers and customers fully expect to be instantly connected across every channel. Customers are loyal to companies implementing comprehensive processes and who maintain a uniform picture of their interests and needs. Companies doing so are rewarded by greater customer satisfaction and increased long-term sales. Which is why, as a hybris and SAP partner, we welcome our longstanding business relationship and the capabilities each team brings to our clients,” explains Martin Guersoy, Vice President, Strategy and Sales, arvato Systems NA.

The business community and consumers expect and demand new, continuous and innovative retail and market experiences across all sales and distribution channels and platforms. Companies must constantly anticipate and react to the every changing evolving customer behavior, be it in an online, mobile, pop-up, or brick and mortar business. This mandates innovative, high-performance commerce solutions and services.

arvato Systems relies on the quality and solutions supplied by its business partners, those with extensive industry experience, and as a result our clients and their customers receive considerable added value. With arvato Systems as their implementation partner this provides them with the desired services from one source, which significantly increases project implementation efficiency.

“We are able to integrate and combine the best of both worlds: highly integrated company solutions based on SAP, which enable customer interactions to be managed across the entire process chain, with those from hybris’ modern, flexible platform. Optimal results are achieved when the online shop is seamlessly integrated with the retail storefront. A 360° view of all customers and comprehensive processes in the business and consumer sectors improves customer service,” says Guersoy.

About arvato Systems

arvato Systems is a systems integrator with a solid reputation. We implement standard software while offering tailor-made, industry-specific and individually developed solutions. More than 2,500 dedicated employees at 25 sites throughout the world are always there for their customers. As part of the arvato network, a leading global BPO provider belonging to Bertelsmann, we have the unique capability to create entire value chains and combine IT with other arvato services to deliver an integrated service offer from one source. The strength of arvato Systems lies in the intelligent combination of planning, operation, systems integration and support. Our customers appreciate the way we bring in-depth industry know-how, cross-platform expertise, a true partnership approach, and genuine entrepreneurial spirit to the table.

Our solutions pave the way for your success.

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Jim McCloskey

Martin Guersoy
since: 07/2009
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