Aurora, Colo. (PRWEB) June 17, 2014
The ICSA summit will help customer support groups take their services to the next level. The summit includes guest speakers Claudia Hiatt, a certified Dream Builder coach and Steve Bederman, the former CEO of TouchStar software and one of the most recognized figures in the contact center world.
“The Colorado ICSA summit is a great event for companies who take pride in their customer service,” said Connect First COO, Dan Candee. “The ICSA always has valuable insight improving customer service, no matter how good your service may already be.”
To get tickets to the summit, and for additional information, please click here.
About the ICSA: The ICSA is the longest standing professional association dedicated to the education, development, promotion, and recognition of Service Professionals. Our mission is to improve customer experiences, one touch point at a time.
About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.