How One Medical Scribe Company Focuses Its Programs to Impact Revenue Cycle

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Medical scribes have become an integral part of the revenue cycle process, says Medical Scribe Systems President and CEO Garret Erskine. Physicians and financial executives attending the Healthcare Financial Management Association (HFMA) conference in Las Vegas will learn how scribes are improving reimbursement through more robust documentation on the electronic health record.

Medical Scribe Systems (MSS), the nation’s leading scribe provider specializing in revenue cycle enhancement, will be exhibiting at the HFMA National Institute in Las Vegas, June 22 – 25.

The event will host thousands of healthcare leaders and financial executives researching cost management solutions for their facility.

MSS President and CEO Garret Erskine says Medical Scribe Systems has become an integral part of the revenue cycle process at its customer sites.

“MSS scribes capture the full level of patient acuity with more detailed documentation,” explains Erskine. “The added robustness of the chart reduces down-coding, improves charge capture, and provides the coders with the documentation they need to more precisely do their job. Our scribe management team monitors key performance data on a monthly basis to find ways in which charting can be improved to positively affect the revenue cycle process.”

One customer saw drastic improvements in their revenue cycle over a 12-month period with the MSS scribe program:

  •     91% reduction in lost charges
  •     375% increase in observation care billing
  •     94% reduction in down-coded procedures
  •     87% reduction in down-coded visits
  •     17% increase in critical care billing

In addition to improving revenue cycle, medical scribes also benefit the doctor-patient relationship by removing the distraction of the EHR. Doctors who use scribes are no longer encumbered by data entry and can better engage with their patients.

MSS scribes are typically pre-medical students who use the position to gain experience for school. They shadow the doctor into the patient room to capture the encounter in real time, including lab results and consults.

Erskine says all MSS scribes receive HIPAA certification and comprehensive training before working with a provider.

“We continuously enhance our training and management systems at the site-specific level so each customer gets the best financial and performance outcomes,” he says. “As a result, our scribe programs generate significant positive cash flow for our customers.”

The MSS exhibit at HFMA will also feature a live demonstration of a scribe charting in real time on the EHR.

Medical Scribe Systems employs about 2,000 scribes at nearly 100 emergency departments, hospitals, and outpatient clinics nationwide. Board members Dr. Mark Richmond and Fred Brown, the former Chairman of The Joint Commission, helped establish the first guidelines for scribe use and compliance.

For more information about how MSS medical scribes can improve revenue cycle, visit or call (877) 819-5900 ext. 2.

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