Fort Worth, TX (PRWEB) June 17, 2014
CCNG International Inc. is pleased to announce the next event of the 2014 Improving the Customer Experience event series hosted on July 17, 2014 by CCNG member Teleflora at their contact center operations located at 3737 NW 34th Street, Oklahoma City OK.
The CCNG events bring together industry professionals looking to identify strategies and best practices for customer service, contact center and customer experience management. CCNG events are focused on customer experience improvements in five key areas:
Call Center/Contact Center
Social Media/Social Care
Customer Feedback and Satisfaction
Self Service and Support
Customer Loyalty and Rewards
Photos from past 2014 CCNG events that began February 27th with member host Thompson Creek Window Company/Closet America contact center operation in Baltimore, MD followed by the March 13th event in Charlotte, NC hosted by member Family Dollar. CCNG April events included host Coca-Cola in Tampa, FL and in Phoenix, AZ hosted by Toyota Financial Services. May CCNG events included hosts Kohl’s in greater Milwaukee WI, JP Morgan Chase in Columbus OH and Ossur Americas in Irvine, CA and the June 5th CCNG was hosted by Elevate in Fort Worth, TX. July events will feature hosts Publicis Touchpoint Solutions in their Yardley PA (greater Philadelphia area) contact center on July 10th and in Charlotte with host AXA on July 24th in addition to the Teleflora event on the 17th.
“Oklahoma contact center management have a long history participating in CCNG events with companies like The Hartford, Williams Sonoma, BOK Financial and Oklahoma Natural Gas…we even had Scott Meacham, former Oklahoma State Treasurer as a speaker,” says David Hadobas, President and CEO of CCNG International Inc. “CCNG members have hosted events in both Oklahoma City and Tulsa for years, most recently by member Coca-Cola Refreshments back in 2011...and they will host us again this year on September 18th.”
This year CCNG events are focused on improving the overall customer experience. Attendees will gain valuable insights and perspectives from a wide range of industries including retail, travel, financial services, public utility, telecom, government, insurance, healthcare, BPO, and many more. Each event brings its own unique collection of industries represented by local and regional contact center, customer care and customer experience management.
CCNG event attendees share their thoughts about participating:
“The CCNG event hosted by Toyota Financial Services was very beneficial to me. You can’t put a price tag on Networking, sharing Best Practices and Learning what’s new in the Market that others are actually using. The pace, content and interaction throughout the day was engaging. My colleagues were eager to listen, learn and willing to share, it was extremely motivating to me.” - Jeanette Watte, Contact Center Director, SkyMall.
“The value in participating comes from sharing best practices and hearing different perspectives on how to address obstacles that can arise in a call center. I left the day with themes on how we could think differently based on some of the discussion with the other attendees.” - Kim Abramshe, Retail Investment Services, Group Manager, T. Rowe Price.
“The value of participation with this event played such an important role with the participants learning and real- life connections! The active learning and discussion was invaluable for everyone! I had an amazing experience.” - Tamara Schroer, Vice President, Development & Performance, Working Solutions.
The July 17th event in Oklahoma City, OK will feature a morning member presentation on Employee Engagement from member Darren Ford, President, ProCulture Consulting. Following a morning presentation will be the Open Town Hall all-attendee group discussion led by our host and the sponsoring CCNG partners Aspect and Five9. After a networking break will be thought leadership “talks” from our sponsoring partners followed by small group sessions and a site tour. A very engaging day full of insights, experience, peer perspectives and networking!
For details on how to attend this event and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.
View program details at – http://www.CCNG.com.
CCNG International Inc.
Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:
Connect for networking and sharing best practices.
Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.
Share their experience and ideas contributing to the valuable discussion.
All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.
For more information about the CCNG Member Network and to gain access, please visit CCNG.com. “Like” us on Facebook and follow us on Twitter @CCNGNetwork.