Patent-Pending Patient Engagement Platform Improves Care Levels, Drives Higher HCAHPS Results and Increases Profits

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Rain Nation has added a patient-directed app to its patient engagement suite. The new platform, known as nSynch, can be quickly implemented to enhance quality, improve the patient experience and drive incremental profits.

Rain Nation’s patent-pending nSynch platform is now available for hospitals, clinics and home health organizations. Developed to identify patient sentiments and capture service requests in real-time, care teams are alerted to service-related issues quickly. As a consequence, care providers are better positioned to manage patient experiences, raise care levels and improve their quality scores.

Sue Butler, Managing Partner at Rain Nation, explains the need to improve care is based on achieving the best patient outcomes and core business objectives. With the rapid rise of consumerism in healthcare and the implementation of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey in 2008, providers have become laser-focused on raising the quality of care. In addition to HCAHPS results being posted on numerous websites for all to see, the scores are also used to determine 30 percent of the total incentive offered to hospitals under the Hospital Value Based Purchasing program (HVBP). According to Butler, “There is a real need to identify quality issues early – while they are occurring – and address them as quickly as possible.”

The flexible nSynch app monitors patient satisfaction levels and offers real-time alerts to care team members when issues need attention. From managing patient sentiments to offering concierge services – including complementary and fee-based goods and services – focus is placed on delighting patients and quickly course correcting when satisfaction levels are in jeopardy. nSynch’s “Opt-in/Sign-up” function provides additional advancements in long-term patient engagement efforts through targeted communications and offers.

Rich Phillips, Managing Partner, indicates that “the secret sauce of nSynch is that it leverages proven customer loyalty methods, engagement art and process science. The outcome is that healthcare providers are now equipped to deliver exceptional experiences and improve patient engagement while capturing invaluable insights – all through the eyes of the patient.” As with other Rain Nation platforms, one of the subtle powers of the nSynch solution is the insight it provides leadership to understand, measure and resolve operational challenges, particularly those relating to patient care.

Rain Nation is a full-service provider of acquisition, engagement, loyalty and experience management solutions in consumer and healthcare verticals. Rain Nation partners with its valued clients to bring integrated capabilities and proven methodologies to improve outcomes, increase revenues, and build brand loyalty.

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Kelly Huskey
Rain Nation
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