With one Perceptive Content production issue, Shamrock’s team started resolving it at 4 am our time and by the time our employees came into the office it was fixed. They’re extremely responsive.
Olathe, KS (PRWEB) June 18, 2014
The Ledcor Group of Companies uses Perceptive Content (formerly ImageNow) to manage documents relating to Accounts Payable transactions. When it came time to make modifications to this system, the IS team needed a third party consultant to help, and turned to Shamrock Solutions.
“We reorganized our IS team and no longer had access to the developer trained with ImageNow,” said Gordon Bone, Ledcor’s Manager of Business Intelligence Solutions. “We didn’t have time to train someone else and so turned to Shamrock to make e-forms customizations and quickly push these out to our user community.”
The e-forms customization project was comprised of two main parts. The first focused on enhancing integration between Perceptive Content and their ERP system, JD Edwards. Ledcor’s Finance staff could find PO numbers, business units, supplier codes and other information regarding a transaction in JD Edwards. But to get this into Perceptive Content e-forms, they then had to manually re-type the data.
“We didn’t have an efficient way to look up a transaction in JD Edwards and then pull this into the Perceptive e-forms,” Bone said. “Our manual process was labor intensive and introduced the possibility of human error.”
To overcome this challenge, Shamrock created a custom, web-services-based solution to meet Ledcor’s specific requirements. Now, employees in Finance can look up the information they need in JDE directly from Perceptive Content and make this usable in electronic forms, without needing to open another window, leave their primary system or manually enter data.
“Shamrock’s web services solution deepens the integration between Perceptive Content and JD Edwards and saves us a lot of time and effort day to day,” Bone said.
Previously, a vendor would e-mail an invoice and the same document would later be scanned into the system by an employee who received a hard copy. The Finance team often didn’t realize that there was a duplicate document until one version was vouchered, approved and matched in the JDE suite. An employee may then perform the same work on the duplicate, possibly even leading to duplicate payments. These frustrations are a thing of the past thanks to Shamrock.
“The duplicate document script that Shamrock created is a big help because we used to waste a lot of time dealing with more than one version of the same invoice,” Bone said. “Removing this inefficiency has had a big impact for our Finance team.”
In addition to providing e-forms customization solutions, Shamrock is helping Ledcor with any other issues the company may have with its content management system.
“With one Perceptive Content production issue, Shamrock’s team started resolving it at 4 am our time and by the time our employees came into the office it was fixed,” Bone said. “They’re extremely responsive.”
About The Ledcor Group of Companies
The Ledcor Group of Companies is one of North America’s most diversified construction and industrial companies, serving the building, heavy industrial, civil and Infrastructure, mining, pipeline, power and communications sectors. Ledcor also owns operations in aviation, forestry, marine transportation services, property investment, and wastewater treatment. Ledcor employs more than 7000 people in over 20 offices across North America. Since 1947 Ledcor has been growing with its clients and partners: Forward. Together. Find out how at http://www.ledcor.com.
About Shamrock Solutions
Shamrock Solutions is a fast-growing IT professional services company, providing technology solutions to organizations of all sizes and from all industries. Our range of services includes implementation, support, tune-ups, configuration, staff augmentation, project management, and more for Perceptive Software process and content management solutions and Microsoft SharePoint. We also provide “Special Ops” projects that address customized development and integration solutions that help organizations achieve their unique business objectives. Learn more at http://shamrocksolutionsllc.com/.