Atlanta, GA (PRWEB) June 19, 2014
Presence Technology announced today that TMC, a global, integrated media company, has named Presence Web Agent as a 2014 Unified Communications Product of the Year Award winner.
“We are honored to be recognized as an innovative leader with this award,” said Mike Mandato, EVP, Presence Technology, North America. “WebRTC transforms the browser by allowing agents to receive inbound and outbound calls via the browser. The full featured Presence Web Agent desktop, powered by WebRTC, eliminates the need for a physical or soft phone within the contact center. Agents can now receive their multi-media interactions and voice calls right through their browser, making it a truly 100% web-based agent station.”
WebRTC is a significant step forward in realizing the goals of modern business and Presence was quick to embrace it early on. By integrating WebRTC technology, Presence Web Agent omits the use of third party plug-ins and runs in almost any browser. Since there is no software to install, Presence Web Agent affords its customers the flexibility to implement a remote workforce model, reduce expenses and save time, while ensuring business continuity to meet respective goals.
“I am excited to proclaim Presence Technology as a 2014 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product, Presence Web Agent,” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed by Presence Technology in their groundbreaking work on Presence Web Agent.”
Winners of the 2014 Unified Communications Product of the Year Awards are featured on tmcnet.com.
About Presence Technology
Presence Technology is a leading provider of multi-channel contact center solutions. Presence software enables contact centers to optimize resources and increase efficiency within the communication process with their customers. Their award winning software solutions are consistently recognized for quality and innovation, most recently receiving the “Visionary” 2013 Gartner Magic Quadrant for CRM Web Customer Service Applications. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe, and Africa supporting their efforts around the world.
For more information visit presenceco.com.
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit tmcnet.com.